Technical Support Associate (Home Energy Rebates)

Everblue • Huntersville, NC

9d • Hybrid

About The Position

Empower professionals. Advance sustainability. Make a difference.
Everblue is seeking a Technical Support Associate to help contractors and applicants navigate home energy rebate programs and successfully complete program requirements.
At Everblue, we help people build careers in energy efficiency and sustainability through technology solutions and program support. Our mission is to support professionals, contractors, and organizations nationwide in creating a more sustainable future.
In this role, you will serve as a trusted guide for applicants and contractors, helping them understand program requirements, resolve issues, and move projects successfully from pre-qualification through closeout.
This is not a script-reading support role. We’re looking for someone who can think critically, solve problems, and take ownership of helping customers succeed.

Requirements

• Experience in customer support, program administration, inside sales, or operations
• Strong problem-solving skills and experience handling escalations
• Experience reviewing documentation or managing application workflows
• Excellent communication, empathy, and active listening skills
• Comfort learning new systems and guiding users through online platforms
• Detail-oriented with the ability to manage multiple priorities
• Familiarity with CRM systems and Microsoft Office (Google Drive a plus)

Nice To Haves

• Bachelor’s degree preferred, though relevant experience will be considered

Responsibilities

• Respond to inquiries via phone, email, live chat, and web with prompt, knowledgeable support
• Help customers understand program options and eligibility (e.g., HOMES vs. HEAR)
• Manage Tier 1 escalations involving complex or sensitive customer or contractor issues
• Support resolution of contractor–customer disputes while ensuring program compliance
• Provide clear updates on benefits, timelines, and application progress
• Maintain accurate CRM records including registrations, sales orders, and support requests
• Review and verify pre-qualification documentation for completeness
• Evaluate applications for program eligibility and alignment with program guidelines
• Conduct rebate reservation reviews
• Troubleshoot semi-technical issues related to platforms, credentials, and program systems
• Provide guidance to contractors on applications, documentation, and project requirements
• Track project milestones and installation progress throughout the program lifecycle
• Support coordination and review of Statements of Work (SOW)
• Review Statements of Work to ensure compliance with program requirements
• Support final documentation review prior to project closeout
• Coordinate with contractors and internal teams to resolve outstanding items
• Conduct outreach to applicants and past customers to provide updates and re-engage opportunities
• Identify upsell and cross-sell opportunities through consultative conversations
• Share customer insights with internal teams to improve programs and customer experience
• Identify ways to streamline processes and enhance the customer journey

Benefits

• Mission-Driven Work
• Support programs that advance energy efficiency and sustainability nationwide.
• Growth Opportunities
• Develop professionally within a growing organization supporting the clean energy workforce.
• Hybrid Flexibility
• Hybrid schedule available after initial onboarding in Huntersville, NC.
• Supportive Culture
• A collaborative team environment that values initiative, creativity, and humor (rubber chickens included).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level