Technical Support Engineer

SentinelOne

1d • $104,000 - $120,000

About The Position

At SentinelOne, we’re redefining cybersecurity by pushing the limits of what’s possible—leveraging AI-powered, data-driven innovation to stay ahead of tomorrow’s threats.
From building industry-leading products to cultivating an exceptional company culture, our core values guide everything we do. We’re looking for passionate individuals who thrive in collaborative environments and are eager to drive impact. If you’re excited about solving complex challenges in bold, innovative ways, we’d love to connect with you.
What are we looking for?
We are looking for a Support Engineer to join the growing SentinelOne Support organization. This person will be the key interface between our customers, field engineers and development, and handle customer cases on a variety of platforms including Windows, Mac, and Linux. This person will be located in the West Coast and occasional travel may be required.

Requirements

• Cloud experience (GCP, Azure, AWS, K8)
• Bachelor degree in a technical field
• Minimum two years experience in customer support or a customer-facing technical role
• Strong network and security knowledge
• Excellent customer-oriented individual, strong problem-solving and troubleshooting skills
• Excellent written and verbal communication skills
• Experience with endpoint and server-based security solutions is desired
• Experience with host base security solutions is desired
• Proficient in Windows, Mac, and Linux (mobile platforms a plus)
• Flexible Work Shifts Required (including weekends and holidays)

Nice To Haves

• Training delivery experience an advantage

Responsibilities

• Provide phone/email/chat-based customer support to our growing customer base
• Document case activities and interactions with clear and concise information
• Strive to resolve customer issues based on SLAs
• Document case activities and interactions with clear and concise information
• Maintain excellent customer satisfaction through means of professional, proactive and personal service
• Work closely with our researches and development teams to determine root cause and possible solutions
• Contribute to our knowledge base by creating solution articles, how-to guides and videos

Benefits

• Medical, Vision, Dental, 401(k), Commuter, Health and Dependent FSA
• Unlimited PTO
• Flexible Work Shifts Required (including weekends and holidays)
• Paid Company Holidays
• Paid Sick Time
• Gym membership reimbursement
• Cell phone reimbursement
• Numerous company-sponsored events including regular happy hours and team building events

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level