Technical Support Engineer

Kombo • New York, NY

1d • Onsite

About The Position

Kombo (YC S22) is building a unified API that saves engineering teams hundreds of hours by integrating dozens of HRIS, ATS, and Payroll systems into one API.
We're looking for a Technical Support Engineer to provide exceptional technical assistance to our rapidly growing customer base, debug complex integration issues, and help shape the foundation of our support function in the U.S. You’ll be the technical bridge between our customers and our product / engineering teams.
About Kombo
Kombo is building the unified API for HR, payroll, and recruiting systems. Instead of companies spending months integrating with dozens of different systems, they can integrate once with Kombo and instantly connect to over 160 platforms. We abstract away the complexity of handling different data schemas, authentication methods, and API quirks.
Since going through Y Combinator in 2022, we’ve:
Raised $30M+ of funding from Y Combinator, Acadian Ventures, 486 and other investors
Grew from 0→ $10M+ ARR and hundreds of customers (growth-wise among the ~top-5% of VC-backed startups)
Scaled to process data for the equivalent of 10% of Germany's workforce
Grew to a team of 50+ team members (pictures!) in 2x offices
Kombo is an international company by default. We operate across two main hubs (NYC 🇺🇸 and Berlin 🇩🇪) and work with a globally distributed team representing 20+ nationalities.
Why Support at Kombo Matters
At Kombo, excellent support isn’t a side function — it’s a core product advantage.
We regularly win 🏆 G2 badges for “Best Support”
Customers consistently tell us our support is the best they’ve ever experienced
“Support quality” is one of the top 3 reasons companies choose Kombo
As we scale our presence in the US market, our current setup (support team rotating to the NYC office) is reaching its limits. To maintain our standard, we’re extending our existing team into the US.
What You’ll Be Working On
In this role, you’ll act as a support engineer, not a support agent — solving most issues directly and collaborating with our engineering team on more complex ones.

Requirements

• Have a solid technical background (Software Engineer, Support Engineer, Solutions Engineer, etc.) and enjoy debugging APIs & integrations
• Can read code (e.g., JavaScript / TypeScript) and understand data flows and logs
• Communicate clearly and can explain technical concepts to engineers and non-engineers alike
• Are empathetic and patient — you enjoy helping others solve problems
• Thrive with autonomy, take initiative, and drive your own projects
• Like structured, high-performance environments and prefer working in person (we’re an in-office culture)

Nice To Haves

• Prior experience in a technical support role is a plus but not required.

Responsibilities

• Troubleshooting & Debugging: Investigate API integrations, data-sync issues, authentication flows (OAuth, API keys), and provider-specific edge cases.
• Customer Guidance: Assist customer engineers via Slack, email & occasional video calls — clear, concise, and technical.
• Internal Collaboration: Work closely with Product & Engineering to escalate bugs, relay feedback, and shape fix priorities.
• Knowledge Building: Create and maintain internal / external docs and guides based on recurring topics.
• Process Improvement: Set up better tooling, automation, and reporting to scale our support capabilities.
• Implement smaller new features across the codebase based on your findings

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed