Technical Support Engineer (Manufacturing)

Swisher•Jacksonville, FL

About The Position

For the past 162 years, Swisher has been an industry leader known for its iconic products and commitment to high quality standards. With a rich history, Swisher serves adult consumers through a diverse range of businesses, including Swisher Sweets Cigar Company, Helme Tobacco Co., Hempire, Rogue Holdings, and Drew Estate: The Rebirth of Cigars. We have a passion for people and helping them build rewarding careers. If you’re ready to create excitement and drive what’s next in the industry, we’d love to hear from you. The Technical Support Engineer serves as a critical technical resource responsible for optimizing manufacturing operations through advanced troubleshooting, equipment maintenance, and process improvement initiatives. This role combines hands-on technical expertise with leadership responsibilities to ensure maximum equipment uptime, operational efficiency, and safety compliance across all manufacturing lines. We are currently hiring for 2nd shift (3:00-11:30pm) and 3rd shift (11:00pm-7:30am) only.

Requirements

7+ years of progressive experience in manufacturing and packaging equipment maintenance and repair
1+ year of supervisory experience in a technical capacity
Background in machine design, installation, repair, and PLC knowledge
Proficient in AUTOCAD
Analytical and critical thinking skills
Ability to travel regionally and internationally, 25-30%

Nice To Haves

Bachelor's degree in Engineering, Manufacturing Technology, or related field
Professional certifications in relevant technical areas (PLC programming, industrial maintenance, etc.)
Demonstrated experience with high-speed production equipment in a manufacturing environment
Advanced knowledge of AutoCAD for technical drawings and equipment modifications
Strong background in machine design, installation, and repair methodologies
Experience with pneumatic, hydraulic, mechanical, and electrical systems

Responsibilities

Lead complex troubleshooting and root cause analysis for production equipment failures and process deviations
Design, implement, and oversee preventive and predictive maintenance programs to minimize unplanned downtime
Conduct Factory Acceptance Testing (FAT) for new equipment installations and modifications
Develop and execute comprehensive installation, commissioning, and validation plans for manufacturing equipment
Analyze equipment performance data and implement efficiency improvements to optimize OEE (Overall Equipment Effectiveness)
Create technical drawings, schematics, and documentation using AutoCAD and other engineering software
Collaborate with engineering teams on equipment modifications and process improvements
Evaluate and recommend equipment upgrades, replacements, and new technology implementations
Provide technical mentorship and training to maintenance technicians, operators, and cross-functional teams
Coordinate with Central Spare Parts (CSP) department on parts inventory optimization and technical updates
Ensure all work adheres to OSHA, company safety standards, and industry best practices
Maintain compliance with regulatory requirements and quality standards
All other duties as assigned