Technical Support Representative I

Symmons Industries • Braintree, MA

23h

About The Position

At Symmons we are dedicated to delivering excellence in every aspect of our business. Our success is driven by our commitment to our core values: being customer-focused, embracing a can-do attitude, demonstrating resilience, and always striving to win as a team. We believe in fostering a positive and collaborative work environment where every team member can thrive and contribute to our shared goals. We are seeking a dynamic and motivated Technical Support Representative I to join our team. In this role, you will play a crucial part in helping us achieve our mission by putting our core values into action every day. If you are passionate about providing exceptional service, thrive in a fast-paced environment, and are ready to make a significant impact, we want to hear from you! H elp make the customer experience an exceptional one! We count on the customer service team to interact professionally with our valued customers and resolve any questions or concerns. The ideal candidate enjoys learning in a fast-paced environment, interacting with both our internal and external customers, and providing service with a positive attitude. You’ll find that at Symmons, not only do we provide exceptional training in customer service, but we encourage career growth and provide opportunities for advancement within the organization. If you are a highly motivated individual, who is passionate about providing great customer service, we invite you to apply today and join our dynamic team!

Requirements

• Possess previous customer service or call center experience
• Must be motivated and able to work independently
• Must be a team player
• Excellent communication skills, both verbal and written
• Possess strong PC skills (i.e. Word, Excel, PowerPoint)
• Pleasant and friendly phone attitude

Nice To Haves

• Bachelor's Degree Preferred
• Previous plumbing background experience either in sales or general plumbing is a plus
• Basic working knowledge of plumbing practices, terms, and Symmons product requirements

Responsibilities

• Respond to customer inquiries or requests regarding Symmons products accurately and in a timely manner.
• Ability to Troubleshoot Symmons Products via phone and email while maintaining quality standard and performance metrics.
• Work as a Technical Liaison between Customer Service, Operations, and Engineering.
• Conduct baseline training sessions with Customer Support and Sales Support Team Members.
• Work with Technical Support Rep II members to learn more about Symmons and Plumbing Knowledge.
• Assist Customer Support and Sales Support Team Members with any technical questions.
• Full Customer Support and Sales Support Representative expertise with the expectation of being backup support.

Benefits

• Symmons offers a competitive compensation package including excellent benefits and a 401k plan with 100% match up to the first 6% of eligible wages with immediate vesting.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level