Technical Support Specialist (MANTL)

Alkami Technology•Bentonville, AR

6d•$90,000 - $100,000•Remote

About The Position

Alkami is a leading cloud-based digital banking solutions provider for financial institutions in the United States that helps clients to transform through retail and business banking, digital account opening and loan origination, payment fraud prevention, and data analytics and engagement solutions. Alkami’s Mobile App Platform has been certified by J.D. Power for providing clients with “An Outstanding Mobile Banking Platform Experience.” Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). Through our bold investments in technology and people, we empower our clients to grow confidently, adapt quickly, and build thriving digital banking communities through tailored experiences for over 19.5M users. As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title. Follow us on Glassdoor and Linkedin! Be the primary point of contact for our customers. Your primary responsibilities will include addressing customer inquiries, resolving complex technical issues, and ensuring a positive customer experience. You will work closely with other team members and departments to provide timely and accurate solutions. This Technical Support Specialist role is a great opportunity to come in early and make a large impact at MANTL. The role provides the basis for many growth opportunities within the company, such as potential moves into software engineering. About You: You have a passion for learning and developing. You are energized by solving complex problems. You communicate effectively both internally and externally. You have a strong sense of urgency. You are customer obsessed!

Requirements

2+ years of technical support experience
Experience performing bug/incident investigation and impact/root cause analysis using relational database technologies such as PostgreSQL
Ability to write basic SQL e.g. insert, update
Excellent verbal and written communication skills, both internal and client-facing
Experience using browser console technologies such as Chrome dev tools
A true problem solver that uses broad thinking to strategically develop solutions
Ability to learn and understand complex software tools
Familiarity with Zendesk

Responsibilities

Addressing customer inquiries
Resolving complex technical issues
Ensuring a positive customer experience
Work closely with other team members and departments to provide timely and accurate solutions