Technical Trainer & Instructional Designer
About The Position
The Technical Trainer & Instructional Designer is a hybrid, hands-on role responsible primarily for delivering in-person Technical Certification training for Evolv products, with a focus on Installation and Service certifications. This role serves as a critical front-line educator for partners, customers, and internal technical teams. When not actively delivering instructor-led training, the role transitions into a secondary instructional design and content development function, supporting the creation, maintenance, and evolution of certification curriculum, training assets, and technical learning materials across Evolv’s learning platforms.
Requirements
- 3+ years of experience delivering technical, hands-on training.
- Strong understanding of installation, service, and troubleshooting workflows.
- Proven ability to lead instructor-led training with confidence and credibility.
- Experience contributing to or maintaining technical training content.
- Excellent communication and presentation skills.
Nice To Haves
- Background as an Installer, Service Technician, Field Engineer, or Technical Support Specialist.
- Experience in instructional design, learning & development, or technical documentation.
- Familiarity with certification programs or technical accreditation models.
- Experience working with LMS platforms or structured certification curricula.
Responsibilities
- Deliver in-person Technical Certification training for Evolv products, including Installer and Service Technician certifications.
- Facilitate multi-day, hands-on training sessions covering system installation, configuration, diagnostics, and maintenance.
- Serve as the lead instructor during certification programs, ensuring consistent delivery of approved curriculum.
- Evaluate learner performance through practical assessments, certification exams, and instructor recommendations.
- Act as a subject-matter expert during training engagements, reinforcing best practices and real-world application.
- Travel as required to deliver onsite training at Evolv facilities, partner locations, or customer sites.
- Collaborate with Training & Documentation, Product, Engineering, and Technical Operations teams to update certification curriculum.
- Support the creation and maintenance of instructor-led training decks, facilitator guides, and assessments.
- Contribute to installation and service documentation, quick-reference guides, and job aids.
- Apply instructional design best practices to improve clarity, structure, and learner outcomes.
- Ensure alignment between in-person training content and digital learning platforms.
- Provide equipment demonstrations for the Sales and Marketing teams.
- Audit training package routinely for learning and engagement improvement.
- Engage in development activity during product beta testing.
Benefits
- In addition to base salary, this role offers a competitive target bonus, equity, and a comprehensive benefits package.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
