Technical Trainer

Postman•Boston, MA

8h•Hybrid

About The Position

At Postman, we aim to put the customer at the center of everything we do. With over 45 million users, the Customer Education team is at the forefront of supporting our customers on their journey with Postman. We build learning programs that boost adoption, create better developers and simplify our customers’ journey. Postman is seeking a Technical Trainer to bring energy, passion and skill to lead customer workshops and training for our enterprise customers both on-site and virtually. Our ideal candidate is someone who has extensive experience using Postman and has trained large organizations in the past. You will be responsible for leading ILT modules that support different user roles, industries and skill levels. The role will also manage ongoing design and delivery enhancements, always keeping the customer at the center.

Requirements

6 years minimum experience in enterprise training
3 years minimum experience with APIs and/or software development (NodeJS experience is preferred)
Ability to travel up to 50% of the time
Consistent track record of successfully handling stakeholder relationships
Highly organized, with proven ability to work autonomously and run multiple projects at one time

Nice To Haves

Extensive experience using Postman is a plus
Plus: speaks at least one other language than English (Spanish is preferred)

Responsibilities

Design and deliver trainings that help customers understand how to use Postman effectively
Develop training materials, such as demos and in-product exercises that help customers and internal teams understand how to use Postman at all levels.
Work closely with other teams, including product, customer success, sales, and customer support, to ensure that training programs align with product updates and customer needs
Help develop internal tooling to support interactive training sessions
Keep up-to-date with product updates and new features to ensure training programs reflect the most current information.