Technical Writing Intern

ImageTrend • Eagan, MN

10d • $20 • Hybrid

About The Position

ImageTrend, Inc. is dedicated to connecting life’s most important data in the healthcare and emergency response community. We deliver software solutions, data analytics and services for EMS, hospitals, community paramedicine (CP), critical care, fire, and preparedness to enable fully integrated patient-centric healthcare and public safety. Our commitment to innovation, its clients, and providing world-class implementation and support is unsurpassed. Based in Eagan, MN, ImageTrend combines business analysis, creative design and data driven architecture to offer scalable solutions and strategies for today and the future. Employment at ImageTrend is not just about doing a job; it's about being a part of a community. We are top-notch talent, passionate about making a difference through the work we do together!

Under the direction of the Technical Writing Manager, the Technical Writing Intern will support the Technical Writing team by creating and maintaining end‑user documentation for ImageTrend products. This role will focus on developing end user knowledgebase content from existing resources, including how‑to videos and software demonstrations, and organizing that content for ease of use. The intern will gain hands-on experience with technical writing tools, content management systems, and collaborative documentation workflows while contributing to a meaningful summer-long documentation project.

Requirements

• Current active enrollment toward a Bachelor’s or Master’s degree in Technical Communication, English, Communications, Information Systems, Computer Science, or a related field, or the equivalent combination of education and relevant experience
• Demonstrated interest in or exposure to technical writing, documentation, or content development (academic or internship experience preferred)
• Basic understanding of HTML/XHTML and CSS, or willingness to learn markup‑based documentation
• Effective written communication skills, with attention to clarity, consistency, and audience‑appropriate tone
• Prior coursework, portfolio samples, or academic projects demonstrating technical or instructional writing
• Ability to maintain discretion when handling proprietary and confidential information
• Enthusiasm for learning and expanding knowledge or skills
• Strong work ethic, integrity, honesty, collaboration and team orientation
• Ability to work in-office on a hybrid basis as required
• Deadline to apply is at least 3 days after the posting date listed.

Responsibilities

• Create and maintain a set of end‑user knowledgebase articles in XHTML format to explain the setup and use of ImageTrend’s Elite Visual Pre Plans product
• Adapt existing how‑to video content into clear, accurate written documentation with screenshots and step-by-step instructions
• Review, identify, and update documentation content that is outdated or no longer accurate
• Build and organize tables of contents and landing pages to improve discoverability and usability of knowledgebase articles
• Collaborate with subject matter experts (SMEs) to gather information, validate technical accuracy, and clarify product functionality
• Use MadCap Flare and MadCap Central source control to create, manage, and maintain documentation in a team environment
• Participate in orientation, team meetings, and other onsite or company events as required
• Perform additional duties or tasks as assigned

Benefits

• Interns will be scheduled for 40-hour work weeks during the Summer Program and are eligible for Holiday Pay and Sick Days.
• ImageTrend is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate.
• Accommodations are available for applicants with disabilities.
• ImageTrend participates in the Electronic Employment Verification Program (E-Verify) to validate employee Form I-9 documentation.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern