Technical Writing Specialist
About The Position
We are looking for a Technical Writing Specialist who is excited about creating high‑quality product documentation in an AI‑first documentation environment. In this role, you will help create and maintain documentation for enterprise SaaS products while using Generative AI tools as part of the documentation workflow. You will collaborate with Product, Engineering, UX, and Customer Success teams to produce documentation that is clear, accurate, and useful for customers. We value curiosity, experimentation, and a willingness to explore new tools that improve documentation workflows. This role is ideal for someone early in their documentation career who is curious about how AI, structured content, and modern documentation practices can improve the quality and scalability of documentation.
Requirements
- 4 years of experience writing or supporting documentation for software products (internships and academic projects welcome).
- Strong written communication skills with attention to clarity and detail.
- Understanding of documentation fundamentals such as task‑based documentation and user‑focused content design.
- Experience with SaaS or enterprise software products.
- Ability to learn new systems and technical concepts quickly.
- Strong organizational and time‑management skills.
- This role requires some schedule flexibility to support collaboration with global teams across different time zones.
- Experience using Generative AI tools (ChatGPT, Claude, Copilot, etc.) for drafting, editing, summarizing, or improving written content.
- Ability to evaluate and refine AI-generated output rather than relying on it blindly.
- Interest in exploring how AI can improve documentation quality, speed, and consistency.
- Comfort experimenting with new tools and documentation workflows.
Nice To Haves
- Familiarity with structured authoring tools (e.g., Arbortext or similar).
- Exposure to Markdown, docs‑as‑code, or content management systems.
- Experience working in Agile or Scrum development environments.
Responsibilities
- Create and maintain product documentation such as user guides, online help, and release notes.
- Use Generative AI tools to help draft, summarize, and improve documentation while ensuring accuracy and clarity.
- Review and refine AI-generated content using strong editorial judgment.
- Work with Product Managers, Engineers, UX designers, and Customer Success teams to understand features and user workflows.
- Follow documentation standards for style, structure, and terminology.
- Contribute to structured and modular documentation using templates and content reuse practices.
- Support documentation review and publishing workflows across global teams.
Benefits
- Employees may be eligible for medical, dental and vision insurance, paid time off and sick leave, tuition reimbursement, 401(k) contributions and employer match, flexible spending accounts, life insurance, disability coverage and, if you are an office-assigned employee, a generous commuter subsidy.
- Employees also have the opportunity to become a PTC shareholder through our employee share purchase program (ESPP), which allows for the purchase of discounted PTC stock.
- Certain roles may also be eligible for participation in our equity programs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
