OKC - Technician Manager

Imperial Companies•Oklahoma City, OK

1d•$50,000 - $60,000

About The Position

Imperial began as a one-man coffee company serving Tulsa. Our tremendous growth in traditional vending, micro markets, catering, corporate dining, and coffee services is made possible by our commitment to unmatched service, customer relationships, and cutting-edge technology. For us, everything comes down to making sure our customers are receiving World Class Service. We focus on understanding and fulfilling their needs. The Tech Team Manager is responsible for ensuring that team members follow company protocol and procedures, are properly trained, have required tools and parts for job, and are performing their jobs to expected level of professionalism required by Imperial. Benefits include: Health, Dental, Life, AFLAC, 401k, Vacation, & Holidays. Please visit www.imperialco.com for more information.

Requirements

High school diploma or equivalent
Strong problem-solving skills with the ability to resolve issues independently
Excellent written and verbal communication skills
Valid driver’s license with a clean driving record
Demonstrated leadership or supervisory experience preferred
Ability to manage competing priorities and adapt to changing business needs
Strong organizational and time-management skills with a high level of attention to detail
Work in varied environments while maintaining professional client interactions
Ability to regularly lift 50 pounds or more
Operation of a company vehicle for daily travel between client locations
Proficiency with scheduling tools, calendars, and Microsoft Office applications
Integrity and accountability
Innovative and growth-oriented mindset
Ability to perform effectively under pressure
Strong attention to detail and task management
Adaptability to new policies, procedures, and operational changes
Excellent communication and client-relationship skills

Nice To Haves

Mechanical and/or electrical background, either from previous work experience or formal training
Basic computer knowledge: Excel, Word, Outlook Email and Calendar
Valid DL / Drive Company vehicles
Integrity
Innovation
Responsible
Growth oriented
Able to create and enforce resolutions quickly
Have a willingness for change
Able to adapt to new policies and procedures
Have exceptional communication skills
Must be detail oriented
Must be able to manage several tasks at once
Must have client relations skills
Technical Services a plus
Mechanical &/or Electrical Background

Responsibilities

Own and maintain vending install calendar
Proactively identify, communicate, and resolve scheduling conflicts or delays
Properly communicate scheduled dates and changes
Provide operational support to departmental and cross-departmental initiatives
Deliver day-to-day leadership, guidance, and accountability for assigned teams
Monitor performance and identify opportunities to improve efficiency, accuracy, and communication
Establish clear expectations for accuracy and timeliness, and hold team members accountable to defined standards