Technology Field Services Technician

Regions Bank•Sarasota, FL

7d•Onsite

About The Position

At Regions, the Technology Field Services Technician is responsible for the configuration, installation, troubleshooting, repair, and maintenance of computer systems, peripherals, printers, networks, and telecommunications systems used to support all associates.

Requirements

High school diploma or GED
Eight (8) years experience working with computers, printers, peripherals, network hardware, software, firmware, and operation systems
Ability to lift or move items up to 50 pounds
A valid driver's license

Nice To Haves

A+ Certification
Some college level courses plus technical training
Familiarity with Voice over Internet Protocol (VoIP), Analog Phone Systems/PBX equipment and telecom cabling

Responsibilities

Installs computer hardware, software, printers, scanners, and other end user peripherals
Diagnoses, troubleshoots, and remediates hardware and software issues within the computing environment
Coordinates warranty repairs, replacements, and returns with manufacturers to resolve operating issues
Assists in installing, troubleshooting, and supporting core network infrastructure, including switches and routers, patch panels and network cabling
Records, updates, and documents tickets in IT ticketing systems
Coordinates the technology issues related to facility renovations, new construction, and associate moves
Coordinates computer hardware and software purchases, including determining customer requirements and specifications
Maintains accurate inventory of computer assets throughout the product lifecycle, including procurement, shipping, deployment, decommissioning, and disposal
Provides training and technical assistance to users
Supports Facilities and Business Unit projects
Travels as necessary
Performs other job-related duties and responsibilities as needed