Technology Manager– Adobe Services

Johnson & Johnson Innovative Medicine•Raritan, NJ

1d•Hybrid

About The Position

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com Job Function: Technology Enterprise Strategy & Security Job Sub Function: Multi-Family Technology Enterprise Strategy & Security Job Category: People Leader All Job Posting Locations: Raritan, New Jersey, United States of America Job Description: We are seeking a Manager, Adobe Services, to support the strategy, delivery, and operations of enterprise Adobe technologies including Adobe Creative & Document Cloud, Adobe Sign SaaS (GxP), Internal Certificate Authority/S‑MIME, and associated processes and technologies. The Manager will drive day-to-day execution, DevOps delivery, operational excellence, compliance, and cross functional collaboration across the Adobe ecosystem. This is a hands-on leadership role supporting service reliability, business value, and continuous improvement.

Requirements

Required Education: Bachelor’s degree required; advanced degree preferred.
Experience: 8+ years of IT experience with 5+ years supporting SaaS or Adobe related technologies.
Technical Expertise: Experience with Adobe Creative Cloud, Document Cloud, and Adobe Sign SaaS technologies.
Experience with REST APIs, Azure, Entra ID, Windows endpoint/application management.
Familiarity with automation tools such as Bitbucket, PowerShell, PowerApps, Python, and/or AWS Functions.
Compliance Knowledge required: Knowledge of compliance frameworks including GxP, HIPAA, SOX, and PIIT2/T3.
Strong communication skills for technical and non‑technical audiences.
Demonstrated ability to manage multiple priorities in a dynamic environment.

Nice To Haves

ITIL framework knowledge or certification.
Experience supporting enterprise scale software deployment or identity lifecycle automation.

Responsibilities

Support Adobe Service Portfolio Operations
Execute day-to-day administration and maintenance of Adobe Creative Cloud, Document Cloud, and Adobe Sign SaaS.
Manage user provisioning, license assignments, usage monitoring, and troubleshooting.
Maintain process documentation and keep asset inventories current.
Translate Strategy into Executable Work
Break down strategic roadmap items into actionable tasks for the engineering/operations teams.
Conduct feasibility assessments for enhancements and provide data inputs to guide prioritization.
Research new features, improvements, and cost optimization opportunities.
Execute DevOps & Agile Delivery Activities
Manage sprint backlogs, user stories, acceptance criteria, and sprint reporting.
Support automation workflow/scripts, and operational runbooks.
Lead or co-lead standups, demos, or retros for smaller workstreams.
Perform Compliance & Governance Tasks
Execute required testing (IQ/OQ/PQ), documentation updates, validation steps, and change records.
Maintain compliance logs (GxP, SOX, HIPAA) and support evidence gathering during audits.
Track NCR/CAPA items and drive closure in collaboration with Quality teams.
Coordinate with Business & Technical Stakeholders
Serve as the day-to-day contact for Procurement, ISRM, Legal, Privacy, Desktop Engineering, Finance, and other partner teams.
Prepare analysis and documentation for vendor discussions and provide subject matter input.
Communicate operational updates, risks, and timelines to stakeholders.
Provide Team Support & Knowledge Leadership
Mentor junior analysts/engineers on tools, practices, and processes.
Lead knowledge sharing, documentation, and onboarding sessions.
Act as a point of escalation for operational or technical issues.
Drive Operational Excellence at the Execution Level
Monitor operational KPIs (uptime, performance, ticket SLAs, license utilization).
Prepare operational dashboards and reports for leadership review.
Execute various sized projects or workstreams, ensuring delivery on time and within scope.

Benefits

Subject to the terms of their respective plans, employees and/or eligible dependents are eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance.
Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).
Subject to the terms of their respective policies and date of hire, Employees are eligible for the following time off benefits:
Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Condolence Leave – 30 days for an immediate family member: 5 days for an extended family member
Caregiver Leave – 10 days
Volunteer Leave – 4 days
Military Spouse Time-Off – 80 hours