Technology Services Lead – Global Markets APS Equities Production Services

Bank of America • New York, NY

1d • Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Position Summary Seeking an experienced technology lead to support the Equities Derivatives & Swaps production services team. This role is hands on and focuses on executing application platform monitoring and support, performing root cause analysis, and applying SRE principles to enhance system stability and resiliency. The lead will act as a primary technical point for complex incidents and problem resolution, contribute to onboarding new applications, implement process and reliability improvements, and ensure clear communication with stakeholders. The position involves working directly with multiple front office trading applications within a global production services environment. The successful candidate will be one who also embraces innovation and has the drive to deliver on added-value projects and strategic initiatives to advance our capabilities. This role will be part of a team in New York, with a wider global team providing production services across core trading & technology locations. Candidate should have good knowledge of the Global Markets technology ecosystem, strong technical skills (e.g. SPLUNK and Dynatrace) as well as Global Markets Equities domain understanding. Able to conduct independent research as well as collaborate with bank SMEs. Job Description: This job is responsible for managing the day-to-day activities and functions for the assigned team. Key responsibilities include delegating work to team members, supervising work processes, providing informal leadership of sub teams or technology silos, managing on call and support schedules, and providing leadership, mentorship, and direction to team members. Job expectations include solving complex technical and analytical issues and effectively communicating results to senior management and Line of Business partners.

Requirements

• 5+ years of hands-on experience in Application support/development, ensuring stability for critical Trading platforms in a global, team-oriented environment.
• Experience with distributed application platforms: Windows, UNIX, LINUX, SQL.
• Ability to lead triage and solve production outage situations under tight deadlines, including root cause and problem resolution follow-ups.
• Experienced on monitoring tools such as ITRS Geneos, Splunk, Dynatrace
• Knowledge of Equities asset class and related trade processing flows.
• Programming skills: Python, Unix/scripting, Java
• Excellent verbal and written communication skills.
• Knowledge of ITIL & SDLC principles and execution
• Experience in coordinating with offshore/onshore support, business, vendor, and infrastructure partners.
• Linux
• SQL
• Python
• Java
• messaging platforms
• Experience with monitoring tools; e.g. Dynatrace, Splunk, ITRS Geneos
• ITIL (Remedy/ServiceNow), Jira

Nice To Haves

• Hands on experience providing direct support to front office trading desks
• Experience implementing SRE skills to eliminate toil through automation
• Results oriented, must be able to effectively collaborate with Senior Management and Business Partners to find solutions
• Autosys
• Ansible
• Grafana
• Grid computing
• SRE practices
• Tibco
• MQ
• Service Level Objectives (SLOs)
• Service Level Indicators (SLIs)
• Cloud
• IBM OpenShift

Responsibilities

• Manages and prioritizes multiple tasks and assignments for the team including tracking tasks and tickets in system(s) of record, ensuring enterprise service level agreements are met, and participating in defect, incident, problem, and change review meetings and release activities
• Provides point of escalation for team members, peers, and partner teams, and shares the leadership Point of Contact for triage of high priority incidents or consulting engagements
• Performs all responsibilities of team members from applicable teams
• Works with appropriate teams to ensure alerts, monitoring, dashboards, and processes are established appropriately for new projects and initiatives
• Participates and helps with resource interviews and onboarding processes
• Performs access reviews, conducts compliance activities, and serves as a delegate for administrative processes
• Creates the on call rotation schedule and ensures support for off hours, weekends, and release windows

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed