Technology Support Assistant I (Districts)

Texas ESC Region 16•Amarillo, TX

About The Position

Primary Purpose: To provide wide area help desk assistance and support and to ensure that end users and/or clients are receiving the appropriate assistance. To assist Technology Specialists as required. The Technology Support Assistant II is responsible for ensuring high levels of customer service quality and availability. This individual is self-motivated with excellent teamwork skills combined with the discipline to work extremely well on his/her own if required. This individual possesses strong organizational and communication skills involving the ability to disseminate information and knowledge while also listening and putting into practice advice and instructions.

Requirements

High School diploma or GED required
Valid state-issued driver's license required
Must possess patience to assist users with computer technology
Must be eager to learn and share new knowledge
Must display a drive to help others while being attentive to individual differences
Must display responsibility by assuming personal accountability for own work
Must be physically able to tolerate prolonged sitting; regular kneeling/squatting, bending/stooping, pushing/pulling, twisting
Must be physically able to tolerate repetitive hand motion; frequent keyboarding and use of mouse; regular walking, grasping/squeezing, wrist flexion/extension, reaching; may climb ladders; frequent driving
Must be physically able to tolerate regular moderate lifting and carrying (up to 44 pounds); occasional heavy lifting and carrying (45 pounds and over)
Must be able to maintain emotional control under stress and work with frequent interruptions
Regular Attendance is an essential function

Nice To Haves

Associate degree in computer related field preferred
Demonstrated related work experience preferred
Experience loading and running computer software preferred
Experience working with hardware and software on multiple platforms (Microsoft, Apple, Google) preferred

Responsibilities

Provides contracted Local Education Agencies (LEAs) with computer workstation support, troubleshooting, installation, and administration
Provides computer workstation lifecycle management by installing, imaging, distributing, configuring, and maintaining computers as directed by the contracted LEA contact and or CTO or designee(s)
Provides assistance to contracting LEA's educational technology by supporting intelligent boards, projectors, scanners, printers, smartphones, IP phones, and other user-based technologies
Provides assistance to the ESC and contracting LEAs within the terms of the Managed Services Contracts
Provides assistance and support for the Region wide area network, including help desk services
Maintains open communication and confidentiality with client schools
Provides assistance in the areas of technology as identified by the advisory committee and Technology Services clients
Travel required
Maintains a functioning cell phone and is accessible through this phone as deemed appropriate by the Chief Technology Officer
A functioning cell phone means that it is charged, activated, messages checked, and mailbox emptied regularly
Reports for work ready to perform responsibilities
Performs duties that directly and/or indirectly impact student performance in Region 12.
Maintains a professional level of confidentiality regarding all ESC matters
Supports the mission, goals, and objectives of the ESC strategic plan
Upholds and adheres to safety rules and policies of the ESC safety program
Performs professional responsibilities as required by ESC policies, processes, and procedures
Manages time, calendar, and job responsibilities to meet deadlines
Meets proficiency levels of required technology skills as outlined by supervisor
Incorporates appropriate technology in daily work and exhibits continual growth in technologies as outlined by supervisor
Performs other duties as assigned