Technology Support [Multiple Positions Available]

JPMorgan Chase & Co. • Tampa, FL

2d

About The Position

Duties: Provide end-to-end application and infrastructure service delivery for the successful business operations of the firm. Execute policies and procedures that ensure Engineering and Operational stability and availability. Monitor production environments for anomalies, address issues, and drive evolution of utilization of standard observability tools. Coordinating with global peers across LOB, focusing on driving efficiency and service improvements within payment flow. Escalate and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration. Lead incident, problem, and change management in support of full stack technology systems, applications, or infrastructure. Collaborate with cross-functional teams to integrate modern telemetry practices into existing mainframe systems. Serve as a reliable point of contact for delivering detailed and timely responses to application-related operational questions.

Requirements

• Master's degree in Software Engineering or related field of study plus five (5) years of experience in the job offered or as Technology Support Lead, Application Support, Technical Lead, or related occupation. The employer will alternatively accept a Bachelor's degree in Software Engineering or related field of study plus seven (7) years of experience in the job offered or as Technology Support Lead, Application Support, Technical Lead, or related occupation.
• Five (5) years of experience with: Performing code reviews and analysis using COBOL, JCL, DB2, and CICS; Developing tools and utilities for automating manual inquiries and health checks using Rexx and JCL; Making application changes to CICS, Cobol and JCL code using version control and deployment tools, including Changeman and Endevor; Writing and optimizing queries using DB2; Assessing infrastructure elements including MQ, DB2, NDM, and CPU for capacity and alerting.
• Two (2) years of experience with: Making schedule changes accounting for job dependencies in batch schedulers including CA7, ControlM and Zeke; Setting up monitoring and alerting for CICS, MQ, DB2, and zOS using Mainview.
• One (1) year of experience with: Executing programs using project and program management tools including ServiceNow and Jira; Developing telemetry solutions for applications using monitoring tools such as Dynatrace or Datadog.
• Any amount of experience with: Designing mainframe and mid-range systems; Integrating interfacing technologies into mainframe and mid-range systems; Testing, problem-solving, and maintaining the operational stability of mainframe and mid-range systems; Maintaining infrastructure platforms' network, enterprise compute, storage, data protection, databases, resilience, and performance through ongoing assessments and optimization; Managing operational service delivery; Evaluating application design modifications using resilient design practices.

Responsibilities

• Provide end-to-end application and infrastructure service delivery.
• Execute policies and procedures to ensure Engineering and Operational stability and availability.
• Monitor production environments for anomalies.
• Coordinate with global peers to drive efficiency and service improvements.
• Escalate and communicate issues and solutions to stakeholders.
• Lead incident, problem, and change management.
• Collaborate with cross-functional teams to integrate modern telemetry practices into existing mainframe systems.
• Serve as a point of contact for application-related operational questions.

Benefits

• competitive total rewards package including base salary determined based on the role, experience, skill set and location
• Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions
• comprehensive health care coverage
• on-site health and wellness centers
• a retirement savings plan
• backup childcare
• tuition reimbursement
• mental health support
• financial coaching

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level