Telephone Operator

Northwell • Bay Shore, NY

1d

About The Position

Answers and routes calls received by the Hospitals main telephone, paging and/or doctors answering systems. Performs miscellaneous clerical and receptionist duties.

Requirements

• High School Diploma or equivalent, required.
• Ability to work additional shifts, as needed.
• Gracious manners, pleasant speaking voice, calm demeanor and the ability to work under stress, required.
• Basic computer skills to look-up/retrieve information, required.
• Based on department operating requirements, position may be required to be bi-lingual.
• Must have excellent customer service skills, the ability to remain calm in all situations.

Nice To Haves

• Bi-lingual Spanish, preferred.
• Conflict Resolution skills, preferred.

Responsibilities

• Answers and routes calls received by the main telephone, paging and/or doctors answering service systems.
• Provides callers with general location and operations information for hospital, health centers, departments, etc.
• Monitors emergency alarms and dispatches appropriate response teams.
• Maintains appropriate logs and records.
• Handles emergency calls following appropriate procedures.
• Maintains doctors on-call coverage schedule.
• Performs related duties, as required.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED