Telephone Service Representative

Sarasota Memorial Health Care System • Sarasota, FL

22d

About The Position

Answers high volume of calls and transfers to the correct telephone extensions while prioritizing medical emergency Codes and STATS. Follows procedure to alert appropriate departments and authorities. Maintains on-calls statistics for multiple departments. Places outbound calls. Provides information (room #s, in house telephone numbers, hospital information, etc.) to customers. Overhead pages approved announcement.

Nice To Haves

• Prefer previous computer skills, switchboard or receptionist experience.
• Prefer demonstrated basic typing skills.
• Prefer demonstrated basic understanding of medical terminology.
• Prefer demonstrated practical and technical knowledge relevant to the position.
• Prefer demonstrated customer service skills.
• Prefer demonstrated ability to coordinate a multitude of tasks.

Responsibilities

• Answers high volume of calls
• Transfers calls to the correct telephone extensions
• Prioritizes medical emergency Codes and STATS
• Follows procedure to alert appropriate departments and authorities
• Maintains on-calls statistics for multiple departments
• Places outbound calls
• Provides information (room #s, in house telephone numbers, hospital information, etc.) to customers
• Overhead pages approved announcement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees