Template Manager, ProHealth Physicians, part of Optum

UnitedHealth Group•Farmington, CT

23h•Onsite

About The Position

Opportunities with ProHealth Physicians, part of the Optum family of businesses. When you work at ProHealth Physicians, your contributions directly sustain the health and well-being of our community. Discover high levels of teamwork, robust medical resources and a deep commitment to exceptional care and service. Join a leading community-based medical group and discover the meaning behind Caring. Connecting. Growing together. Position Details: Location: Based out of 3 Farm Glenn Boulevard, Farmington, CT, 06032 Schedule: Full time, 40 hours/weekly. Monday through Friday, hours 8:00AM - 5:00PM Position Summary: We are seeking a highly organized and detail-oriented Schedule Template Manager to join our team. This role is responsible for understanding patient demand and ensuring clinician schedule templates are in alignment with patient and operational needs. This role ensures the creation, communication, and schedule template adjustment to meet the needs of our organization. The ideal candidate will have excellent communication skills and the ability to work collaboratively with various departments to ensure that all scheduling needs are met efficiently and effectively.

Requirements

1+ year of experience in scheduling, project management, or a similar role
Solid understanding of clinician scheduling practices in a healthcare setting
Proficiency in Epic scheduling software and tools
Proven ability to manage multiple priorities and meet deadlines in a fast-paced environment

Nice To Haves

Bachelor's degree in Business Administration, Healthcare Administration or a related field
Proven solid organizational and time management skills
Proven excellent communication and interpersonal skills
Proven ability to work independently and as part of a team
Proven attention to detail and a commitment to accuracy

Responsibilities

Develop and maintain primary care schedule templates for various departments and teams within the organization
Monitor and analyze scheduling data to identify trends, gaps and areas for improvement. Work with operations to develop and implement necessary changes
Communicate schedule templates to relevant stakeholders in a clear and timely manner
Adjust schedule templates based on requests and feedback, ensuring that all changes are approved by the appropriate authorities
Collaborate with department heads and team leaders to understand scheduling needs and requirements
Ensure compliance with company policies and procedures and regulatory requirements related to scheduling and time management
Provide training and support to staff on the use of schedule templates and related tools
Troubleshoot any issues related to clinician scheduling in Epic and work with the IT team to resolve technical problems
Partner with Epic team in researching/understanding how Epic can better support schedule access and management