Temporary Rental Assistance Coordinator

CAPI USA • Brooklyn Center, MN

1d • Remote

About The Position

Communities Advancing Prosperity for Immigrants (CAPI) is a multi-lingual, immigrant-led nonprofit serving 10,000 immigrants and refugees from around the world each year. We help individuals and families build self-sufficient, thriving lives and work toward a Minnesota where immediate needs are met and everyone can access opportunities to create prosperous communities. Guided by our values of hospitality, diversity, collaboration, and advocacy, CAPI is committed to dignity, inclusion, and lasting community impact. www.capiusa.org
CAPI is seeking a dedicated and detail-oriented Rental Assistance Coordinator to join our team. This position plays a vital role in supporting our emergency rental assistance program by providing direct case management services to participants. The coordinator will work closely with clients and landlords to assess needs, review and verify required documentation, and coordinate timely rental assistance payments. This role is essential in ensuring accurate recordkeeping and maintaining responsive communication throughout the process.
This temporary position offers highly flexible hours and can be done completely remote! The role requires a commitment of up to 10 hours per week for a duration of 3 months.

Requirements

• High school diploma or equivalent
• Experience in customer service, administrative support, or direct service roles preferred.
• Candidates should demonstrate strong organizational skills, attention to detail, and ability to manage documentation accurately.
• Basic computer proficiency, including data entry and use of databases or case management systems, is required.

Nice To Haves

• Experience working with diverse communities, including immigrants and refugees, is strongly preferred.
• Spanish language proficiency is highly desirable.
• Familiarity with housing, rental assistance programs, or social services is a plus.

Responsibilities

• Conduct intake and eligibility assessments for applicants, guiding them through the application process while maintaining regular communication about their status and next steps.
• Liaise with landlords to verify tenancy and payment details, resolving any issues to ensure timely coordination.
• Provide referrals to additional resources as needed to support clients effectively.
• Collect, review, and verify client and landlord documentation while maintaining accurate client records.
• Enter data for program tracking and reporting and coordinating rental assistance payments with finance staff to ensure accuracy and timeliness.
• Support general program operations and perform other duties as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees