Theatre Attendant

City of Aurora•Los Angeles, CA

3d•$15 - $19•Onsite

About The Position

It is an exciting time to work for the City of Aurora, we're growing and looking for dedicated and collaborative individuals to join our team of talented and valued employees. Excellent organizations have a set of principles, or core values, that are used to implement their mission and vision. Those values represent the touchstone for the organization, guiding the decisions of the individuals and the organization. At the City of Aurora, we demonstrate our excellence by modeling the CORE 4 Values of: Integrity, Respect, Professionalism, and Customer Service, and we welcome all who share these values to apply. The City of Aurora, Fox Arts Center is seeking highly skilled Part-Time, Variable Hour Non-Benefited Fox House Managers, Concessionaires and Box Office Attendants. These candidates will be the first point of contact for patrons visiting the Aurora Fox Center. This is classified as a VHNE (Variable Hour Non-Benefited Employee), where the position does not provide medical benefits. This position earns sick leave in accordance with the Healthy Families and Workplace Act.

Requirements

High School Diploma or GED
3 years of customer service experience
Knowledge of basic accounting
Working knowledge of Microsoft Word and Excel
Skill in the use of windows-based programs
Strong customer service skills
Establish and maintain effective working relationships with employees, all levels of management including executive staff, citizens, and elected officials
Maintain a professional appearance and demeanor
Handle sensitive situations with tact and diplomacy
Ability to work independently, think critically, and make quick decisions as needed
Communicate effectively both orally and in writing
Will be required to be CPR/AED certified and trained in ServSafe alcohol training.

Nice To Haves

Interest and background in the performing arts
Prior cash handling experience

Responsibilities

The House Manager is responsible for opening and closing both The Fox Arts Theater main stage and Studio Theater, including the following duties:
Arrive 1 hour 30 minutes prior to performance
Upon arrival, check outside for obvious trash
Greet security and begin house manager checklist
Unlock doors, turn on indoor/outdoor lights, check restrooms/house for cleanliness and comfort
If time permits, assist with set up of concession area
Greet and do venue and ticketing walk-through with volunteer usher staff
Make sure playbills are stuffed and ready
Distribute playbills to usher stations
Communicate with Box Office staff and Stage manager for start of performance
Get house counts and special notes from box office
Assist with concessions sales during intermission and keep in touch with stage manager for start of Act II
Double count/verify concession cash
At the end of the show, remain in the house area until all patrons have left (lock front doors)
Check bathrooms and house for any problems that need to be communicated to cleaning service
When backstage is clear, secure all doors, close house doors, turn off lights, set alarm
Following intermission, assist with restock of concessions
Perform other duties as assigned
The Box Office Attendant responsibilities are to greet will-call patrons as well as:
Process advance will call tickets and walk-up ticket sales
Arrive 1 hour and 30 minutes prior to performance
Check and clear phone messages, return reservation calls
Prepare tickets, cash, set-up will call and communicate any special notes to house manager
Greet will-call customers and single ticket buyers
Acknowledge subscribers and identify to House Manager any VIP patrons
Following intermission, reconcile cash and credit cards
Coordinate with House Manager to reconcile attendance
Assist with restocking concessions following intermission
Process cash for concession sales, put in safe
Perform other duties as assigned
The Concessions Attendant responsibilities are to serve beverages and snacks to patrons as well as:
Set up concession area, double-counting starting inventory using reconciliation form
Brew coffee and hot water
Be ServSafe certified – if not, venue will provide certification opportunity
Monitor alcohol sales responsibly, serving beer, wine and limited specialty drinks.
Check ID’s for all patrons
Restock any necessary items after show begins to be ready for intermission sales
Following intermission, complete sales/inventory reconciliation sheet
Count and reconcile credit card and cash sales
After intermission, restock all inventory to opening counts
Wipe down, clean and organize bar area
Remove any empty boxes from concessions storage closet
Performs other duties as assigned
Candidates may be scheduled in all areas or in one area, depending on the Center's need.
Applicants should be prepared to fill all roles.

Benefits

Make a difference in the lives of real people every day
Diverse community
Competitive total compensation package
Well-Funded General Employees Retirement Plan
Light rail station minutes away
On-site fitness center and overall employee well-being programs
Internal educational programs to assist with career advancement
Access to innovation workspaces
Rewarding public sector work impacting a large and diverse community
Growing city and employee population
Competitive total compensation package
Rich benefits package with low employee costs
Generous paid leave program
100% funded Employee and Family Care Leave Program
Retirement pension plan and 457b plans available
Subsidized recreation center pass, on-site fitness centers and wellness programs
Continued education and career advancement opportunities