Third-Party Help Desk Department Specialist II

Albertsons • Boise, ID

1d

About The Position

Why choose us? Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand! At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving. Role Overview The Third-Party Help Desk Department Specialist II serves as a key resource for pharmacies, resolving Third-Party claim processing issues and supporting staff with billing procedures. This role involves timely troubleshooting, clear communication, and effective follow-up to ensure accurate and compliant billing.

Requirements

• High school diploma or equivalent required
• Strong problem-solving skills and attention to detail
• Excellent customer service and communication abilities
• Ability to multitask, prioritize, and adapt to new systems
• Strong follow-through and focus on issue resolution
• Positive, enthusiastic, and compassionate attitude

Nice To Haves

• Licensed/certified pharmacy technician or minimum 2 years of retail pharmacy experience preferred
• Knowledge of Third-party processing and NCPDP standards preferred
• Familiarity with multiple pharmacy software systems a plus
• Proficiency in Microsoft Office (Excel, Word, Outlook, Teams)

Responsibilities

• Respond to pharmacy inquiries regarding Third-party billing and ensure timely issue resolution
• Document all calls in the proprietary call management system for tracking, escalation, and reporting
• Act as a liaison between pharmacies and insurance plans to resolve billing issues
• Work flexible shifts, including evenings and Saturdays
• Support departmental projects and participate in cross training
• Interpret and respond to internal billing edits to ensure accurate, compliant claims
• Troubleshoot billing and procedural issues and coordinate with internal teams as needed
• Navigate multiple applications simultaneously to locate or adjust billing information
• Manage workload effectively in a call center environment
• Identify insurance types and regulatory differences to prevent inaccurate or fraudulent billing and educate pharmacy teams
• Independently research answers using a large resource library
• Communicate clearly and professionally in both written and verbal formats

Benefits

• Competitive wages paid weekly
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED