Third-Party Help Desk Department Specialist II

Albertsons Companies • Boise, ID

1d

About The Position

The Third-Party Help Desk Department Specialist II serves as a key resource for
pharmacies, resolving Third-Party claim processing issues and supporting staff
with billing procedures. This role involves timely troubleshooting, clear
communication, and effective follow-up to ensure accurate and compliant
billing.

Requirements

• High school diploma or equivalent required
• Strong problem-solving skills and attention to detail
• Excellent customer service and communication abilities
• Proficiency in Microsoft Office (Excel, Word, Outlook, Teams)
• Ability to multitask, prioritize, and adapt to new systems
• Strong follow-through and focus on issue resolution
• Positive, enthusiastic, and compassionate attitude

Nice To Haves

• Licensed/certified pharmacy technician or minimum 2 years of retail pharmacy experience preferred
• Knowledge of Third-party processing and NCPDP standards preferred
• Familiarity with multiple pharmacy software systems a plus

Responsibilities

• Respond to pharmacy inquiries regarding Third-party billing and ensure timely issue resolution
• Document all calls in the proprietary call management system for tracking, escalation, and reporting
• Act as a liaison between pharmacies and insurance plans to resolve billing issues
• Work flexible shifts, including evenings and Saturdays
• Support departmental projects and participate in cross training
• Interpret and respond to internal billing edits to ensure accurate, compliant claims
• Troubleshoot billing and procedural issues and coordinate with internal teams as needed
• Navigate multiple applications simultaneously to locate or adjust billing information
• Manage workload effectively in a call center environment
• Identify insurance types and regulatory differences to prevent inaccurate or fraudulent billing and educate pharmacy teams
• Independently research answers using a large resource library
• Communicate clearly and professionally in both written and verbal formats

Benefits

• Competitive wages paid weekly
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay).
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED