Box Office - Coordinator, Ticket Operations

The Nashville Predators Hockey Club • Nashville, TN

27d • Onsite

About The Position

Coordinate all aspects of season, group, and individual ticketing, including account and manifest management, ticket invoicing, ticket printing and ticket distribution. Assist in managing digital and mobile ticketing . Create plans and events in Archtics, including but not limited to seating manifests, building price codes and ticket types, creating holds, and establishing hierarchy. Process Season Ticket, Group, Individual, and Exchange orders on a daily basis. All orders must be completed prior to game time. Provide support in managing digital order form process for all ticket orders including scanning orders/contracts, saving them to the shared drive, and uploading them to the intranet in order to quickly access an order form when needed. Provide support in running credit card and ACH transactions for monthly payment plans. Help build other events as needed for Ticket Sales, Community Relations, Ford Ice, Bridgestone Arena, Parking, and any special offers and other marketing initiatives. Coordinate executing all Renewal, Extension, and Playoff invoicing through Account manager. Coordinate all aspects of the employee comp program including placing holds and creating ticket offers for staff. Build ticket discounts and promotions in Archtics and in EMT for single game promotions such as Military discounts, Golden U, and other discounts as needed. Assist with ticket plan builds and single game promotions through third party sites (Spinzo, Fevo, etc). Implement dynamic pricing through TM1 and Archtics. Process refund requests and any other cancellations. Provide the league with necessary game statements and other reports as needed. Assist with set up for invoices, create ticket templates, and design vouchers. Work with graphics on artwork for mobile ticketing and Account Manager as needed. Work closely with finance department on reports needed from Box Office. Investigate and resolve ticket-related issues. Generate other reports as needed. Supervise box office on event nights and provide leadership for box office personnel. Ability to multi-task in a fast paced environment. Contribute positively to the sales team atmosphere by developing mutually beneficial working relationships with all sales team members. Other duties as assigned by management.

Requirements

• B.A. degree from an accredited college or university required.
• 1-3 years of experience within Ticket Operations or related field.
• Ticket software experience (Ticketmaster and Archtics).
• Experience with box office finance responsibilities, supervision, ticket window sales, and ticket order processing.
• The selected candidate must be able to work evenings, nights, weekends, and holidays as required.
• As a condition of employment, qualified applicants will be subject to a background check, including a criminal history check, driving history and character references.
• Possess a valid driver’s license, possess a suitable driving history and be insurable by Nashville Predators’ insurance carrier (without conditions).
• Exposure to bright lights, extreme temperatures, dust, and loud noise.
• Excellent computer skills.
• Excellent speaking and listening skills, requiring the perception of speech.
• Ability to carry, move, bend, kneel and work with arms raised for prolonged periods of time.

Responsibilities

• Coordinate all aspects of season, group, and individual ticketing, including account and manifest management, ticket invoicing, ticket printing and ticket distribution.
• Assist in managing digital and mobile ticketing .
• Create plans and events in Archtics, including but not limited to seating manifests, building price codes and ticket types, creating holds, and establishing hierarchy.
• Process Season Ticket, Group, Individual, and Exchange orders on a daily basis. All orders must be completed prior to game time.
• Provide support in managing digital order form process for all ticket orders including scanning orders/contracts, saving them to the shared drive, and uploading them to the intranet in order to quickly access an order form when needed.
• Provide support in running credit card and ACH transactions for monthly payment plans.
• Help build other events as needed for Ticket Sales, Community Relations, Ford Ice, Bridgestone Arena, Parking, and any special offers and other marketing initiatives.
• Coordinate executing all Renewal, Extension, and Playoff invoicing through Account manager.
• Coordinate all aspects of the employee comp program including placing holds and creating ticket offers for staff.
• Build ticket discounts and promotions in Archtics and in EMT for single game promotions such as Military discounts, Golden U, and other discounts as needed.
• Assist with ticket plan builds and single game promotions through third party sites (Spinzo, Fevo, etc).
• Implement dynamic pricing through TM1 and Archtics.
• Process refund requests and any other cancellations.
• Provide the league with necessary game statements and other reports as needed.
• Assist with set up for invoices, create ticket templates, and design vouchers.
• Work with graphics on artwork for mobile ticketing and Account Manager as needed.
• Work closely with finance department on reports needed from Box Office.
• Investigate and resolve ticket-related issues.
• Generate other reports as needed.
• Supervise box office on event nights and provide leadership for box office personnel.
• Ability to multi-task in a fast paced environment.
• Contribute positively to the sales team atmosphere by developing mutually beneficial working relationships with all sales team members.
• Other duties as assigned by management.

Benefits

• In addition to medical, dental, vision, and life insurance, all full-time employees of the Nashville Predators and entities are eligible for Preds Perks.
• Competitive pay, referral bonuses, 401K eligibility, priority access to event presales, tickets to events (when available), Nashville Locker Room (pro shop) discount, premium pay for overnight shifts, 19+ days of paid time off each year, Ford Ice Center programming discount, on demand pay, and bonus potential.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 501-1,000 employees