Tier 1 Operations Engineer – ECDS

CACI•Saint Louis, MO

About The Position

The TCS team is looking for a Tier 1 Operations Engineer to work on Enterprise Cross-Domain Systems and associated projects. These systems provide reliable data transfers between domains for general users and programs. In this role, you will be responsible for providing first-line support to our customers and internal teams, ensuring smooth and uninterrupted service delivery. You will troubleshoot and resolve a wide range of technical issues, identify and escalate critical incidents, and contribute to the overall operational efficiency of our systems.

Requirements

4-6 years of relevant experience.
Bachelor’s Degree in a Technical field (i.e. Information Technology, Information Systems, Computer Science)
DoD 8140.01 / DoD 8570.01-M.IAT Level II Certification
Active TS/SCI Clearance (must obtain a CI Poly within 6 months of start date) (US Citizenship required)

Responsibilities

Provide first-line technical support: Respond promptly to customer inquiries and resolve technical issues via phone, email, and chat.
Troubleshoot and diagnose problems: Identify and resolve a variety of technical issues related to operating systems, applications, network connectivity, hardware, etc.
Monitor system performance: Regularly monitor system performance metrics and proactively identify and address potential issues.
Document and maintain knowledge base: Create and maintain comprehensive documentation of troubleshooting procedures, known issues, and resolutions.
Escalate critical incidents: Identify and escalate critical incidents to higher-level support teams as needed.
Participate in on-call rotations: Provide 24/7 on-call support on a rotating basis.
Contribute to process improvement: Identify opportunities to improve operational efficiency and streamline support processes.
Stay current with industry trends: Keep abreast of the latest technologies and best practices in IT operations.