Tier 2 Helpdesk Technician
About The Position
The Tier 2 Help Desk Technician performs technical support for our client environments and is based out of Secur-Serv's Network Operation Center in Omaha, NE. ESSENTIAL RESPONSIBILITIES Supports activities include, but are not limited to, remote help desk troubleshooting, workstation and server troubleshooting, router and network troubleshooting and administrative tasks such as user creation and authorization; software updates; and configuration or drivers and settings on personal computing devices and printers. Troubleshoot and maintain servers, workstations, networking equipment and software applications. Provide technical support services to clients using over the phone software Monitoring of client system environments and functions Escalate appropriate technical issues in a timely manner Participate in the on-call rotation Meets all attendance requirements Other duties assigned
Requirements
- High School Diploma or equivalent
- Minimum of 2 years of IT experience
- Mobile Phone Support
- Microsoft Windows 7 and 10
- Office 365
- Active Directory Experience
- Remote Desktop Services
- Remote Troubleshooting / Help Desk Experience
- Working with Networking Equipment
- Customer First-Focus
- Exceptional communication skills with customers and coworkers
- Valid Driver's License
- A quick learner in a fast-paced environment
- Outgoing and Energetic with a positive attitude
- An understanding, and ability to use computers
- Ability to work both as an individual and as a team member
- Ability to multitask
Nice To Haves
- Light Serve experience
Responsibilities
- remote help desk troubleshooting
- workstation and server troubleshooting
- router and network troubleshooting
- administrative tasks such as user creation and authorization
- software updates
- configuration or drivers and settings on personal computing devices and printers
- Troubleshoot and maintain servers, workstations, networking equipment and software applications
- Provide technical support services to clients using over the phone software
- Monitoring of client system environments and functions
- Escalate appropriate technical issues in a timely manner
- Participate in the on-call rotation
- Meets all attendance requirements
- Other duties assigned
Benefits
- copay medical plan option
- HSA medical plans with employer contributions to your HSA Account
- dental
- vision
- company-paid life insurance
- company-paid short- and long-term disability coverage
- 401K savings plan with a generous company match
- well-being program that also serves to lower your annual health insurance premiums
- Tuition Reimbursement Plan which covers up to $5,250
- LinkedIn Learning platform
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
