Tier 2 Helpdesk Technician

Secur-Serv • Fort Worth, TX

2d • Remote

About The Position

The Tier 2 Help Desk Technician performs technical support for our client environments and is based out of Secur-Serv's Network Operation Center in Omaha, NE.

Requirements

• High School Diploma or equivalent
• Minimum of 2 years of IT experience
• Mobile Phone Support
• Microsoft Windows 7 and 10
• Office 365
• Active Directory Experience
• Remote Desktop Services
• Remote Troubleshooting / Help Desk Experience
• Working with Networking Equipment
• Customer First-Focus
• Exceptional communication skills with customers and coworkers
• Valid Driver's License
• A quick learner in a fast-paced environment
• Outgoing and Energetic with a positive attitude
• An understanding, and ability to use computers
• Ability to work both as an individual and as a team member
• Ability to multitask

Nice To Haves

• Light Serve experience

Responsibilities

• Supports activities include, but are not limited to, remote help desk troubleshooting, workstation and server troubleshooting, router and network troubleshooting and administrative tasks such as user creation and authorization; software updates; and configuration or drivers and settings on personal computing devices and printers.
• Troubleshoot and maintain servers, workstations, networking equipment and software applications.
• Provide technical support services to clients using over the phone software
• Monitoring of client system environments and functions
• Escalate appropriate technical issues in a timely manner
• Participate in the on-call rotation
• Meets all attendance requirements
• Other duties assigned

Benefits

• We have a generous benefits package for our full-time employees, which includes a copay medical plan option, HSA medical plans with employer contributions to your HSA Account, dental, vision, company-paid life insurance, and company-paid short- and long-term disability coverage.
• Plan for your future with Secur-Serv’s 401K savings plan with a generous company match. You are vested on your first day of eligibility in the plan.
• Participate in our company wide well-being program that also serves to lower your annual health insurance premiums.
• Explore new education and training opportunities with our Tuition Reimbursement Plan which covers up to $5,250, or use our LinkedIn Learning platform to develop your skills and career.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED