Seasonal Tour Guide

METEOR CRATER ENTERPRISES, INC.•Winslow, AZ

13h•Onsite

About The Position

Ensure guests receive a professional, positive and memorable experience along with accurate facts about Meteor Crater's history and geology. Safely escort individuals and/or groups on the rim trail. Direct visitors to help traffic flow and ensure guests are aware of all attractions. Connect with as many visitors as possible to ensure they are informed of guided rim tour times, location, and availability.

Requirements

High School Diploma or GED required.
Must be 18 years of age or older.
Ability to pass a pre-employment drug and alcohol screening, as well as a background check.
Possess a current, valid Arizona Driver’s License.
Reliable transportation is required.
Basic knowledge of the Visitor Center and Discovery Center.
Understands and practices all policies and procedures.
Ability to participate in programs and follow policies and procedures that ensure goals are achieved.
"Exceptional customer service skills with ability to listen to customer needs, establish expectations, and hear concerns while looking for opportunities to please."
Ability to prioritize tasks and practice effective time management.
Ability to perform accurate cash handling and settlements.
Ability to speak comfortably and professionally in a large group setting regularly.
Ability to communicate effectively in the English language, both verbally and in writing.
Ability to establish and maintain professional relationships and communication with individuals of varying social and cultural backgrounds and with co-workers at all levels.
Ability to multitask.
Ability to analyze situations and adopt appropriate courses of action.

Nice To Haves

Experience working in tourism environment/customer service.
Multi Lingual
Experience in public speaking.

Responsibilities

Safely guide individuals or groups along the rim trail while creating an engaging and enjoyable experience, ensuring guests feel welcomed, informed, and excited throughout their visit.
Oversee visitor activities to ensure adherence to safety protocols and compliance with tour and site regulations.
Actively engage and build meaningful connections with as many visitors as possible to create a welcoming and memorable experience.
Required to conduct indoor and/or outdoor presentations for guests as weather requires.
Answer questions accurately regarding history, geological information, and scientific facts regarding the Crater and surrounding areas. Refer to all notes provided by Head Tour Guide.
Thoroughly understands and strictly follows all fire and safety procedures to ensure the well-being of both staff and visitors.
Communicate with all MCE locations on the radio to make sure they are aware of tour schedule for the day (tours are weather permitting).
Maintain a high standard of cleanliness in high-traffic areas, including elevators, public restrooms, entrance doors, museum carpets, displays, and staff-only areas.
Responsible for collecting and disposing of garbage from all locations including back of the house and public areas.
Check for Graffiti on observation decks and surrounding rocks and clean immediately.
Perform trail maintenance daily. Ensure there is no trash, debris, or loose rocks. Water plants as necessary.
Communicate with team any hazards on the trail and observation decks that need to be resolved.
Responsible for staying vigilant for signs of visitor fatigue or injuries along the trail and for providing basic first aid using the on-hand first-aid kit for minor incidents.
Know and proficiently perform opening and closing procedures. Including: Trash pick up, cleaning facilities and restrooms, assist when scheduled or needed.
Carries out any duties that may be assigned to you by Supervisors and Assistant Operations Manager.
Performs other duties as required.
Must wear complete uniforms including (name tag, earpiece).
Must follow all policies and procedures in accordance with the Employee Handbook.