TOWER SUPERVISOR

Chukchansi Gold Resort & Casino • Coarsegold, CA

2d

About The Position

SUMMARY: Responsible for assisting the Assistant Housekeeping Manager and Executive Housekeeper with the successful overall coordination and direction of all activities of the Floor Section Supervisors, Houseperson I & II and Linen Attendants, ensuring an exceptional standard of cleanliness is achieved and maintained in all guest rooms. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: Interacts effectively with the public and people. Performs excellent customer service at all time. Guides, supports and supervises all Floor Section Supervisors, Housepersons, Linen Attendants, and Room Attendants in the proper execution of their daily responsibilities. Monitors computer system in order to track room vacancies for cleaning and maintenance purposes. Takes responsibility for the security of a “Pass Key” during assigned shift, turning it in at the end of the shift to the Housekeeping Manager. Maintains an adequate supply of linens, cleaning chemicals and amenity inventories, re-ordering and re-stocking when necessary. Tags lost and found items properly and notify Security. Maintains adequate staffing levels in the Housekeeping Department by interviewing, selecting, training, scheduling, evaluating, assisting with career development, promoting and disciplining Team Members as needed. Assumes responsibilities of the Executive Housekeeper and Assistant Housekeeping Manager in their absence. Opens and closes department as needed. Prepares various daily, weekly and monthly reports, offering suggestions and recommendations where appropriate to improve productivity and cost-efficiency. Maintains a consistent, regular attendance record. Performs any reasonable request made by management.

Requirements

• High School diploma or GED required.
• Minimum of two years prior Housekeeping experience in a hotel environment and must have worked in a supervisory capacity.
• Must possess effective communication and organizational skills.
• Must be computer literate.

Responsibilities

• Interacts effectively with the public and people.
• Performs excellent customer service at all time.
• Guides, supports and supervises all Floor Section Supervisors, Housepersons, Linen Attendants, and Room Attendants in the proper execution of their daily responsibilities.
• Monitors computer system in order to track room vacancies for cleaning and maintenance purposes.
• Takes responsibility for the security of a “Pass Key” during assigned shift, turning it in at the end of the shift to the Housekeeping Manager.
• Maintains an adequate supply of linens, cleaning chemicals and amenity inventories, re-ordering and re-stocking when necessary.
• Tags lost and found items properly and notify Security.
• Maintains adequate staffing levels in the Housekeeping Department by interviewing, selecting, training, scheduling, evaluating, assisting with career development, promoting and disciplining Team Members as needed.
• Assumes responsibilities of the Executive Housekeeper and Assistant Housekeeping Manager in their absence.
• Opens and closes department as needed.
• Prepares various daily, weekly and monthly reports, offering suggestions and recommendations where appropriate to improve productivity and cost-efficiency.
• Maintains a consistent, regular attendance record.
• Performs any reasonable request made by management.

Benefits

• competitive wages
• employee perks
• $43,000-$58,000 in benefits alone, including medical, vision, 401K with employer match and immediate vesting, life insurance, meals, reduced workday hours, paid time off and more
• free and discounted meals in the Team Dining Room
• paid time off
• holidays gifts and raffles
• discounts for Costco memberships, the Monterey Bay Aquarium, Six Flags, Verizon Wireless and Chukchansi Park

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED