Trainer - Customer Education
About The Position
About Relativity: At Relativity, we believe that learning is essential to customer success. Our software is more than a product—it’s a platform that powers transformation across legal, compliance, and investigative industries. As part of the Training & Instructional Design team, you’ll help our customers unlock the full value of our platform through learning experiences that are impactful, scalable, and measurable. Role Summary: The Training Specialist (Customer Education) plays a critical role in delivering high-impact education that empowers our customers and partners to adopt, use, and maximize Relativity products. You’ll facilitate engaging live and virtual training, collaborate cross-functionally, and help scale education through innovative delivery methods. This role is ideal for a facilitator who thrives in customer-facing environments and wants to drive business value through learning.
Requirements
- 3+ years of experience facilitating training, preferably in B2B SaaS or customer education.
- Strong presentation, interpersonal, and customer-facing communication skills.
- Knowledge of adult learning theory and training best practices.
- Proficiency in Microsoft Office tools.
- Ability to travel up to 20%, including international travel.
Nice To Haves
- Experience with customer training platforms (e.g., Skilljar, Articulate, LMS tools).
- Familiarity with customer education KPIs (e.g., adoption, retention, NPS).
- Experience with Relativity, legal tech, compliance software, or regulated industries a plus.
Responsibilities
- Deliver compelling live and virtual training and workshops for external customers, partners, and community stakeholders.
- Adapt facilitation style to a variety of customer audiences and skill levels, from new users to advanced administrators.
- Use data and learner feedback (e.g., CSAT, post-training surveys) to recommend improvements and report on impact.
- Share insights from the field to inform instructional design and broader customer education strategy.
- Stay current with Relativity product updates and maintain subject matter expertise.
- Share best practices and coach new facilitators as needed.
- Support educational experiences at industry events and Relativity user conferences (e.g., workshops, learning labs).
- Represent the training team as a trusted advisor to customers and partners.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
