Training and QA/QI Coordinator

TLC Operations•Raleigh, NC

About The Position

The Training and QA/QI Coordinator plans and assists with training programs to ensure employees develop the skills and knowledge necessary for their roles. This position works with department leaders to assess needs, develop curriculum, schedule sessions, track participation, and maintain compliance. The Training and QA/QI Coordinator also monitors and improves organizational processes to ensure regulatory compliance and high-quality service delivery. Responsibilities include conducting audits, reviewing documentation, analyzing data, identifying improvement areas, tracking performance metrics, and supporting continuous quality improvement efforts. Core Values Community | Accountability | Relationships | Excellence | Service At TLC, we are committed to our vision of creating pathways to a world of possibilities. We care deeply about the individuals we serve, their families, and the dedicated team members who make our mission possible. Our core values reflect the significance of the work we do and guide us in fulfilling our purpose as an organization

Requirements

Must possess strong computer and administrative skills, along with excellent communication, organizational, and time-management abilities.
Flexibility is essential.
Proficiency in Microsoft 365 is required, as well as experience with evidence-based outcome monitoring and reporting.
Maintain confidential information.
Demonstrate strong judgement skills and reports directly to Senior Manager of HR, Training and Compliance with any concerns that affect, or have the potential to affect the overall health, safety and integrity of the agency.
Provide monthly training compliance reports throughout all programs and services provided by TLC.
Form and maintain collegial working relationships with TLC staff and leadership.
Exceptional oral and written communication skills including letters, memos and emails.
Work independently, effectively with minimal supervision.
Knowledge and understanding of training and employee engagement process.
Ability to organize and prioritize work and manage multiple priorities.
Proficiency with MS Office Suite (Word, Excel, Outlook.)
Acute attention to detail, problem solving and multi-tasking skills.
Must possess the ability to work effectively with minimal supervision and report in on all tasks as assigned.
Experienced and effective in conflict resolution and relationship management.
Strong communication skills moderate or developing presentation/facilitation skills.
Maintain a valid NC driver’s license, an acceptable driving record and be insurable by TLC’s liability insurance

Nice To Haves

Four (4) year college degree in Human Services or a related field, or equivalent experience.
A minimum of three to five (3–5) years of experience in adult learning assessment, curriculum design, development, delivery, and reporting methods is preferred.

Responsibilities

Conduct new hire orientation for all TLC new hires
Collaborate with department heads and Assistant Manager of HR, Training and Compliance on training beyond new hire orientation
Support TLC Career Pathways Programs and align with employee career goals.
Obtains and /or develops effective training materials utilizing a variety of media.
Works with Assistant Manager of HR, Training and Compliance to ensure training materials and programs are current, accurate, and effective.
Develop and assess the current TLC training facilitators/faculty.
Develops and maintains organizational communications such as intranet bulletin boards and newsletters to ensure employees have knowledge of training and development events and resources.
Monitors the Relias web-based training to ensure compliance, co-develop/implement measurable outcomes modules, and drive the training and engagement strategy and workforce development philosophy for TLC.
Maintains knowledge of new methods and techniques for training, and training requirements applicable to TLC.
Conducts or facilities required and recommended training sessions.
Collaborates with vendors and third-party training providers to arrange employee registration for and participation in internal or external training programs.
Complete daily, monthly and quarterly reporting on KPIs.
Continuously seek and support new approaches, practices and processes to improve efficiency of training
And other duties as assigned
Assist with investigation processes to ensure compliance to standards and provide outcomes for improvement in collaboration with TLC Managers, Supervisors, and staff.
Conducts operation reviews, including but not limited to Site Reviews, Record reviews and reviews of other quality monitoring improvement activities.
Communicate effectively with TLC staff on regulation updates and ensure proper implementation across the agency.
Assist with TLC’s quality improvement plan in accordance with the mission and strategic goals of the organization, federal and state laws and regulations, and accreditation standards.
Assist with developing, implementing, and evaluating a plan to support staff in understanding and implementing TLC’s quality improvement plan, including collaboration with managers, supervisors, and staff on best practices for implementation.
Work in collaboration with both the clinical and operations staff, monitor and evaluate the full spectrum of care and services provided to clients for quality, and continuous improvement.
Utilizing client, staff and stakeholder data, provide analysis, evaluation and solutions for quality improvement needs, and forecast trends and anticipate needs. Reports may include quantitative and qualitative data such as client experience and incident reports, complaints, and grievances.
Support Assistant HR, Training and Compliance Manager with monitoring all data related to compliance and quality improvement plans
Assist with developing plans to review and analyze compliance data in connection with quality key performance indicators to determine impact of compliance on quality.
And other duties as assigned