Training Coordinator

BlueCross BlueShield of South Carolina•Columbia, SC

16h•Onsite

About The Position

Location: This position is full-time (40-hours/week) Monday-Friday in a typical office environment. You will work an 8-hour shift scheduled during our normal business hours of 8:00AM-5:00PM. It may be necessary, given the business need to work occasional overtime. You may be required to travel between buildings. This role is located at 4101 Percival Road, Columbia, SC 29229. What You’ll Do: Serves as a liaison between training management, training personnel, vendors, and customers (operational management). Coordinates mandatory training including post/pre-tests, proficiency tests, etc. and may provide written documentation to operational management as appropriate follow up. Plans specialized training events by conducting analysis of training requirements in terms of number of learners, number of courses, length of entire curriculum, start stop dates, facilities available per site or location. Maps resources to requirements. Prepares detailed training schedules and project plans. Elevates to management any issues for resolution. Performs post training evaluations and provides results/reports to operational and training management. Oversees daily activities of assigned trainers or temporary training staff by ensuring rooms are properly staffed during training events. Collects sign-in sheets. Posts evaluations and other documentation during and after an event. Reviews rosters for accuracy. Requests, stores, and issues equipment and supplies to trainers as needed. May perform training observations to ensure quality training delivery and prepare feedback for management’s review and provide coaching and mentoring to trainers as needed. Participates in or leads various workgroups. Attends regular functional area meetings to assess training needs and ensure department is on schedule with development and/or delivery projects. Represents manager at both internal and external customer and vendor meetings. Develops, revises and reviews training material and job aids (including ISO documentation) as needed. May deliver training, as needed. Performs Train the Trainer activities, conducts observations, and documents feedback to ensure quality training delivery. Monitors trainers for adherence to training guidelines and presentation excellence. Assists training management with monitoring and maintaining performance metrics. Serves as point of contact for course offerings/content inquires. Establishes and maintains relationships with vendors. Research external vendor offerings and compares content and cost for each.

Requirements

3 years training or other work environment requiring preparation of detailed plans and schedules.
Bachelor's degree in any major or 5 years insurance, healthcare or training/education work experience
Excellent human relations skills.
Excellent verbal and written communication skills.
Strong research, planning, data gathering, and organizational skills.
Highly proficient PC skills.
Basic business math proficiency.
Analytical and critical thinking skills.
Microsoft Office.

Nice To Haves

8 years-formal training experience in a field that requires highly detailed planning or scheduling.
Ability to persuade, negotiate or influence.
Proficiency in Excel or other spreadsheet software and Access.
Scantron software and equipment.
Learning Management System.
PowerPoint.

Responsibilities

Serves as a liaison between training management, training personnel, vendors, and customers (operational management).
Coordinates mandatory training including post/pre-tests, proficiency tests, etc. and may provide written documentation to operational management as appropriate follow up.
Plans specialized training events by conducting analysis of training requirements in terms of number of learners, number of courses, length of entire curriculum, start stop dates, facilities available per site or location.
Maps resources to requirements.
Prepares detailed training schedules and project plans.
Elevates to management any issues for resolution.
Performs post training evaluations and provides results/reports to operational and training management.
Oversees daily activities of assigned trainers or temporary training staff by ensuring rooms are properly staffed during training events.
Collects sign-in sheets.
Posts evaluations and other documentation during and after an event.
Reviews rosters for accuracy.
Requests, stores, and issues equipment and supplies to trainers as needed.
May perform training observations to ensure quality training delivery and prepare feedback for management’s review and provide coaching and mentoring to trainers as needed.
Participates in or leads various workgroups.
Attends regular functional area meetings to assess training needs and ensure department is on schedule with development and/or delivery projects.
Represents manager at both internal and external customer and vendor meetings.
Develops, revises and reviews training material and job aids (including ISO documentation) as needed.
May deliver training, as needed.
Performs Train the Trainer activities, conducts observations, and documents feedback to ensure quality training delivery.
Monitors trainers for adherence to training guidelines and presentation excellence.
Assists training management with monitoring and maintaining performance metrics.
Serves as point of contact for course offerings/content inquires.
Establishes and maintains relationships with vendors.
Research external vendor offerings and compares content and cost for each.