Training Specialist

Glacier Bancorp, Inc. • Chubbuck, ID

3d • Onsite

About The Position

The Training Specialist supports the development of employees by assisting with the planning, coordination, and delivery of training programs under the direction of the Training Manager. This role ensures that training materials are accurate, sessions are well organized, and employees receive the resources needed to succeed.
The person in the this position will have extensive contact with bank staff and will interact in a professional and courteous manner and conduct themselves in a manner that will enhance the overall efficiency and image of the bank. Because of the interactions with bank staff, this is an on-site position.

Requirements

• High School Diploma or equivalent.
• 2 years banking experience preferred.
• Experience in training or employee development is a plus.
• Ability to jump in at the last minute and adapt quickly.
• Positive, uplifting attitude and highly motivated.
• Comfortable with public speaking to small and large groups of people.
• Be creative, with out of the box thinking.
• High degree of attention to detail as well as excellent organizational skills.
• Must have ability to prioritize and organize heavy workloads and demonstrate effective time management skills.
• Must have the ability to work in a professional manner and consistently demonstrate courtesy, customer service, and tact.
• Ability to work quickly and accurately and perform effectively under pressure; meeting multiple and sometimes competing deadlines and making decisions based on regulations, company policies, knowledge, and experience.
• Ability to work both independently and in a team environment.
• Ability to understand and follow complex written and oral instructions.
• Ability to communicate effectively verbally and in writing.
• Proficiency in basic computer applications (word, excel) and standard office equipment.
• Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise level.
• While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to: stand; walk; and lift or reach with hands and arms.
• Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Must be capable of climbing / descending stairs in an emergency situation.
• Specific vision abilities required by this job include: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes.

Nice To Haves

• 2 years banking experience preferred.
• Experience in training or employee development is a plus.

Responsibilities

• Assist the Training Manager in coordinating and delivering training sessions for Citizens Community Bank, including using classroom, on-the -job, webinars, and other formats.
• Review training materials for accuracy and relevance: provide feedback for updates as needed.
• Support employees by knowing and answering procedural, technical, and informational questions.
• Under the direction of the Training Manager, maintain and update training materials and deposit manuals; communicate changes clearly to affected staff.
• Complete required compliance courses and attend mandatory meetings and trainings.
• Be available and able to travel as necessary for training purposes.
• Support onboarding and ongoing skill development.
• Under the direction of the Training Manager, provide consistency and standardized training across the organization.
• Regular, on-site attendance during standard business hours is required to perform the duties of this position.
• Regular and predictable attendance to accomplish assigned job duties.
• Additional duties as requested or assigned.
• Participate in Community Service and Bank-sponsored activities that serve and support the mission and values of CCB.
• Provide superior internal and external customer service: must demonstrate self-governance, courtesy, and respect toward external customers as well as internal customers (all organization personnel).
• Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
• Must complete the assigned online training courses and achieve a passing score by due date.
• Represent in a professional manner which includes a professional image, confidentiality, a positive attitude, good attendance, punctuality, flexibility and adaptability in meeting bank and customer needs.

Benefits

• We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance. Coverage is available to employees and their eligible dependents in accordance with our written plan documents. You may also be eligible for a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a retirement savings plan, including 401(k) and Profit-Sharing plans, short and long-term disability benefits, education and training benefits, and discounts on banking products and services. We also offer a generous Paid Time Off (PTO) plan and paid holidays. PTO accruals begin at .0745 per hour worked for our part time employees up to a maximum accrual of 240 hours per year for certain Full-Time employees. PTO accruals are dependent on position, status (Full time or Part time), and years of experience in accordance with our PTO policy. Most Full-Time employees are also offered 6 paid holidays and Part Time employees are offered pro-rated paid holidays. In addition, employees in Utah and Nevada may be eligible for pay for certain state recognized holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED