Training Specialist

Bay Cove Human Services, Inc.•Boston, MA

1d•$65,000 - $75,000

About The Position

Bay Cove Human Services’ mission is to partner with people to overcome challenges and realize personal potential. Bay Cove pursues this mission by providing individualized and compassionate services to people facing the challenges associated with developmental disabilities, mental illness, substance use disorders, and homelessness at more than 175 program sites throughout Greater Boston and Southeastern Massachusetts. Job Summary: The Training Specialist will be responsible for conducting training needs analysis as well as designing curriculum, developing and maintaining documentation and training materials. Scheduling and delivery of the supported application training to internal staff and external partners is also included. All training will be developed in support of approved client documented business processes, which support healthcare solutions. The Training Specialist will work with the workforce development team, program leadership and technology experts. Bay Cove uses multiple Electronic Health and Medication Record systems and other applications including BayCove.org (BayNet including BayCIS), eHana, BestBoston.org, Smart and other applications that the Information Services department supports. The Training Specialist will support systems training needs for ongoing operations and will play a key role in training of new business processes through implementations, migrations and upgrades. The training specialist will liaison with the Data Services team to prepare utilization and compliance reports and to ensure that skills acquisition is synchronized with the HRIS system.This position acts as backup for the Senior Technical Support Specialist when needed.This position provides training services that will improve employee satisfaction, decrease staff turnover.

Requirements

Experience with public speaking in-person and virtually.
Experience with training best practices.
Experience with large scale clinical and human service environments.
Experience with Atlassian Confluence, Jira and Trello.
Experience with Camtasia or other Video authoring software.
Experience with Youtube or other video hosting platforms.
Experience with Google’s G Suite, MS Office Suite of products and flow charting.
Analysis of Technical Issues.
Ability to work independently, manage multiple priorities, and communicate clearly and in a timely manner
Ability to multitask and prioritize work
Dedication to client service
Proven track record of working in a fast-paced environment
Ability to learn new software and hardware.
Ability to work in a professional capacity
Sensitivity to cultural, religious, racial, disability, and gender issues

Responsibilities

Develop training materials for the basic functions of the applications, working with the programs to identify functions and design the best way to deliver.
Create, maintain and deliver training course curriculum.
Delivery may take place in-person (over conference call) or self-service.
Managing and scheduling training sessions involving organizing the resources to facilitate training programs.
Create and publish short videos of 10 minutes or less.
Identify new ideas for improvement in conjunction with users; offer solutions to improve workflow.
Perform other related duties, as required.
Backup the Senior Technical Support specialist.
Keeping up-to-date on the latest training trends, developments and best practices.
Identifying and implementing a wide range of training techniques and tools to improve efficiency.