Transactional Adjustments Specialist

Global Atlantic Financial Group•Des Moines, IA

3d•$46,000 - $50,000•Onsite

About The Position

Global Atlantic is a leading provider of retirement security and investment solutions with operations in the U.S., Bermuda, and Japan. As a wholly-owned subsidiary of KKR (NYSE: KKR), a leading global investment firm, Global Atlantic combines deep insurance expertise with KKR’s powerful investment capabilities to deliver long-term financial security for millions of individuals worldwide. With a broad suite of annuity, preneed life insurance, reinsurance, and investment solutions, Global Atlantic, through its issuing companies, helps people achieve their financial goals with confidence. For more information, please visit www.globalatlantic.com. The Specialist 4 will serve as a subject matter expert for complex preneed claim and transactional adjustment processes. This role is responsible for accurately reviewing, reworking, and resolving specialized claim transactions while ensuring compliance with company policies, regulatory requirements, and quality standards. The Specialist 4 will work independently to identify and resolve discrepancies, provide guidance to peers, and support operational efficiency across multiple claim-related functions.

Requirements

Claims or financial transaction processing experience (life insurance, annuities, or related field preferred).
Demonstrated expertise in claim adjustment workflows and financial reconciliation processes.
Strong analytical skills with keen attention to detail and accuracy.
Proficient in claims administration systems and Microsoft Office Suite (Excel, Word, Outlook).
Ability to manage multiple priorities, meet deadlines, and work independently.
Excellent written and verbal communication skills.

Responsibilities

Preneed Claim Rework: Review and process adjustments to preneed claims ensuring accuracy and timeliness.
Check Reissues: Validate, process, and track reissued claim payments to beneficiaries and policyholders.
Early Payoff Reversals: Analyze and execute reversals of early payoff transactions, ensuring proper financial reconciliation.
Initial Premium Returns: Process returned initial premium payments, coordinatin4g with relevant departments for proper documentation and refund issuance.
Suspense Report Management: Monitor and resolve suspense account items in accordance with established timelines and controls.
Claim System Error Resolution: Investigate, correct, and document system-related errors impacting claim payments or records.
Money Movement Processing: Facilitate and reconcile funds movement related to claims, including transfers, adjustments, and refunds.
Partner with internal teams to resolve discrepancies, improve processes, and mitigate future errors.
Maintain accurate records, documentation, and audit trails for all transactions handled.
Provide training and support to junior specialists and act as a resource for complex cases.