Transcend: Global Cutover & Hypercare Director - IM

Johnson & Johnson•Titusville, NJ

2d•Hybrid

About The Position

Innovative Medicines Transcend is a global business transformation program that will modernize our foundational transactional processes and harmonize them into one “clean” ERP as a standardized platform for growth and efficiency gains. This program will simplify the Pharmaceutical ERP landscape from seven to one, standardizing processes to have a cost-effective, fit‑for‑purpose digital backbone that will enable us to support the Pharmaceutical business with agility. Additionally, the program will remediate the end‑of‑life system exposure that we risk towards the end of this decade Please note that this role is available across multiple countries and may be posted under different requisition numbers to comply with local requirements. While you are welcome to apply to any or all of the postings, we recommend focusing on the specific country(s) that align with your preferred location(s): United States – Requisition Number: R‑061714 Belgium, Ireland, Italy, France, Spain, Portugal, Germany, and Netherlands– Requisition Number: R-063794 Switzerland – Requisition Number: R-063795 Remember, whether you apply to one or all of these requisition numbers, your applications will be considered as a single submission. We are searching for the best talent for Innovative Medicine (IM) Transcend: Global Cutover & Hypercare Director! This hybrid position will be located in Titusville, New Jersey (USA). Alternate hybrid locations may be considered at other Innovative Medicine Supply Chain (IMSC) hubs such as Beerse, Belgium; Cork, Ireland; Cologno Monzese, Italy; Issy-les-Moulineaux, France; Madrid, Spain; Porto Salvo, Portugal; Neuss, Germany; Leiden, Netherlands; and Zug or Schaffhausen, Switzerland. The Global Cutover & Hypercare Director is responsible for leading the end‑to‑end strategy, readiness, execution for Business Cutover, and post-Go‑live hypercare for multiple IM Transcend releases. This senior leader standardizes runbooks and tooling, and orchestrates cross‑functional teams to ensure predictable, compliant, and low‑downtime transitions. This role partners closely with Deployment, PMO, Business and Technology leaders to manage rehearsals, validate data migration readiness, coordinate hypercare stabilization, be responsible for issue triage, track metrics, and drive continuous improvement. Additionally, this role will define and lead the hypercare model, ensuring rapid stabilization after launch and a smooth transition to steady state support through a dedicated Hypercare team.

Requirements

Minimum of a Bachelor’s / University or equivalent degree required; Advanced degree (Master’s or MBA) and/or a focused degree in Supply Chain, Business, Business Management, Engineering, IT, Technical/Scientific, or a related field preferred
Certifications preferred: PMP/FPX, APICS, ISTQB, Lean/Six Sigma, or equivalent
Minimum 10 years of relevant work experience
Proven success leading global cutover or deployment teams supporting large-scale business transformation programs
Demonstrated program and project management skills, including orchestration, planning, and readiness execution
Deep expertise in ERP cutover planning and execution, including ramp-down/up coordination, mock cutovers, data migration readiness, environmental validation, and contingency planning
Extensive experience leading hypercare stabilization, incident triage, issue resolution, and transition into steady‑state operations
Strong understanding of complex system landscapes, integrations, Data migration dependencies, and infrastructure transitions
Experience operating within regulated (e.g., SOX, GxP, CSV, SDLC) environments with strong process and documentation discipline
Proficiency with SAP S/4HANA, including architecture, integration points, and supporting tools; familiarity with Fiori modules is a plus
Strong facilitation, communication, and stakeholder‑engagement skills across business, IT, system integrators, validation partners, and global/regional teams
People‑management experience (coaching, mentoring, developing teams)
Requires proficiency in English (written and verbal) to communicate effectively and professionally
Requires up to 25% domestic and international travel, depending on work location and business needs
Requires the ability, through our flexible work policy, to work on‑site a minimum of three days per week, with the option for two remote workdays

Nice To Haves

Industry experience in Pharmaceuticals or Life Sciences

Responsibilities

Own and govern a global, risk‑based cutover and hypercare methodology, ensuring consistency and repeatability across IM Transcend releases
Develop and maintain standardized cutover runbooks, tooling, templates, governance practices, and documentation requirements
Lead integrated cutover planning, including readiness tasks, dependencies, resource assignments, success metrics, and rollback procedures
Direct mock cutovers, rehearsals, environmental readiness checks, and data migration validation to ensure predictable execution
Orchestrate production cutovers across applications, data, infrastructure, and business processes to minimize downtime and operational disruption
Lead and develop a global network of Business Cutover Leads and cross‑functional deployment teams; manage capacity and readiness
Define and operate the hypercare stabilization model, including incident management workflows, escalation channels, rosters, SLAs, and stabilization checkpoints
Coordinate vendor and third‑party responsibilities across cutover and hypercare, ensuring clarity and alignment on SLAs and deliverables
Implement and monitor metrics measuring readiness, execution quality, downtime, defects, and value realization; drive continuous improvement
Provide transparent status, risk, and mitigation reporting to senior leadership and program governance bodies
Champion automation, orchestration tools, and generative‑AI‑enabled enhancements to increase speed, predictability, and standardization
Integrate cutover and hypercare deliverables into program stage‑gate governance and readiness assessments
Capture lessons learned across releases and translate them into actionable improvements for future deployments

Benefits

Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).
This position is eligible to participate in the Company’s long-term incentive program.
Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:
Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period10 days
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year