Property Transition & Support Manager

FCA Management, LLC

5d•Remote

About The Position

Manages the complex process of switching property management companies by serving as the primary point of contact, facilitating data transfer, communicating with all stakeholders and ensuring a smooth and documented handover of all responsibilities.

Requirements

Experience in property management with a familiarity of property acquisitions.
Proficient in Microsoft 365 applications.
Ability to work independently, prioritize tasks, and manage shifting deadlines.
Proficiency in customer service and interpersonal communication skills in order to effectively interact with clients, team members, and other business contacts, respond courteously to questions and requests, and stay calm when addressing and resolving customer problems.

Nice To Haves

Proficient in RealPage PMS is preferred.
College degree in business, marketing, or related field is preferred.
Industry certifications (e.g. CPM, CAPS, CAM, etc.) also preferred.

Responsibilities

Orchestrate the collaboration of both internal and external team members throughout the entire transition process to ensure continuity for the community and minimize disruption during the transition.
Manage and maintain acquisition/disposition checklists, ensuring all action items are tracked and completed.
Compile team for Due Diligence audits and assemble findings to be presented to Leadership and Ownership team members.
Host bi-weekly team calls to review and update transition milestones.
Send weekly wrap-ups summarizing completed tasks and forecasting upcoming deadlines.
Set up new property and owner centers to support seamless operational onboarding.
Lead or support special projects as assigned, which will vary based on organizational needs.
Manage all data entry and imports into our PMS for new acquisitions.
Pull reports and enter data for internal auditing and compliance tracking.
Conduct data entry tasks with a high level of accuracy to support business and HR operations.
Assist with additional projects during transition downtime, this includes data entry, documenting processes