About The Position

In this role, you will be responsible for auditing and resolving discrepancies with vendor invoicing charges. You will act as a liaison to ensure timely and satisfactory resolution of disputes. Maintain statement of accounts, across multiple vendors, ensuring timely payments within contracted terms. Participation in cross-functional meetings internally & externally, requiring professionalism, preparedness, and awareness of overall account status & business need. Review transportation unplanned accessorial charges & approve or deny reimbursement requests from 3rd party carriers. Identify trends, troubleshoot gaps & make recommendations to Transportation Operators that reduce unnecessary expense. Work with Operations, Sales, Plants, and Vendors, to minimize costs associated with detention claims, unloading, and various other delivery related accessorial charges. Provide training to team members on standard operating procedures, support leadership on various tasks, to include but not limited to, pulling data, attending stakeholder meetings, spearheading process improvement initiatives, and taking ownership of special projects.

Requirements

  • Education: Requires a high-school diploma or equivalent and broad knowledge in a general professional or technical field. Education beyond high-school preferred.
  • Experience: A minimum of 1 year of office clerical experience. Previous experience in transportation, supply chain, and data collection/analysis a plus.
  • Communication skills: Strong written and verbal communication skills are required; must possess professional phone skills with both internal company contacts and external customers. Position communicates with multiple levels of management, carriers and vendors.
  • Computer Skills: Proficient in all Microsoft Office programs.
  • Individual must be highly detail-oriented.
  • Must demonstrate strong problem-solving skills along with the ability to work well on their own and with others in a team setting, fostering a positive goal-oriented environment.
  • Must be a self-starter with the ability to work independently with minimal supervision.
  • RESUME REQUIRED TO BE CONSIDERED FOR THIS ROLE

Nice To Haves

  • Previous experience in transportation, supply chain, and data collection/analysis a plus.

Responsibilities

  • The manual expensing of freight and accessorial charges on Rail and Ocean bills of lading
  • Researching and reviewing all customer short payments in dispute.
  • Auditing vendor invoices and approving authorized amounts for payment.
  • Providing clerical support to outside carriers in resolving balance dues.
  • The reconciliation and auditing of all assigned Rail, Ocean, Bulk Carrier, CFS, and Freight Forwarder outstanding charges and balance due statements, which requires complex research and strong Excel skills.
  • Timely processing of unplanned accessorial charges related to many different shipping related issues.
  • Investigate unplanned accessorial charge trends to identify recurring issues and suggest improvements to prevent future occurrences.
  • Communicate and partner with stakeholders to gather necessary information, provide updates, and ensure resolution of outstanding issues.
  • Prepare actionable reports on various accessorial types.
  • Provide top tier customer service by addressing inquiries professionally and timely.

Benefits

  • We provide our team members and their families with paid time off; 401(k) plans; affordable health, life, dental, vision and prescription drug benefits; and more.
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