Transportation Coordinator - Tracking & Tracing

Ravago Americas•Orlando, FL

2d•Hybrid

About The Position

This role is a part of Ravago’s Domestic Transportation Department. The department supports ~30 of Ravago’s Business Divisions and manages a transportation budget of ~$125M and ~150,000 shipments annually. As a Tracking & Tracing Coordinator, you will be responsible for making sure any delays or deviations from requested pickup and required delivery are effectively communicated to the affected parties in as timely of a manner as possible. The Tracking & Tracing Coordinator should be able to complete follow-up on all pickups and deliveries in a time frame that allows for a proactive response from the rest of the Transportation team to any delays. The Tracking & Tracing Coordinator will also be expected to manage the delay reason coding for all delayed shipments. This coding is key in determining root causes of delays and how we can prevent them. The Tracking & Tracing Coordinator will be expected to collaborate closely with the rest of the Transportation team to help with rescheduling pickups, arranging redeliveries and expedites, as well as keeping all necessary parties informed along the way.

Requirements

Knowledge of transportation modes and warehouse operations
Must possess excellent interpersonal and problem-solving skills
Proficient in Microsoft Excel, Access and Word
Minimum 1-2 years of experience in transportation and/or warehousing preferred
Valid driver’s license – required
Proficiency in English required
Must be adaptable to work in a shared space, with constant noise, with/or without the use of a private office.
While performing the duties of this job, the incumbent is regularly required to communicate verbally, read, and comprehend information, type on a consistent and daily basis.
Push, pull, and lift to 40lbs on a weekly basis.
While performing the duties of this job, the incumbent is regularly required to travel by foot, car, bus, airplane, or other means of transportation which require sitting, waiting, and standing for long and short periods of time.
Ability to setup desk equipment including setting up equipment on top of desks and connecting cables and power cords under desk (requiring lifting, bending, pushing, pulling).

Nice To Haves

Bachelor’s Degree preferred.
Equivalent experience considered in lieu of degree
Bi-Lingual – Spanish is a plus

Responsibilities

Act as a direct contact for Account Managers, Customer Service Representatives, Product Coordinators, and Management for any follow up on delayed shipments
Track and trace all shipments within a timeframe that allows for proactive responses to delays
Keep delay reason coding up to date.
Complete follow up on all pickup and deliveries in a time frame that allows for a proactive response from the rest of the Transportation team
Manage the delay reason coding for all delayed shipments and determine how to prevent them
Entire month should be coded by the following week of a new month to allow for complete monthly reports to the commercial teams
Support excellent carrier and warehouse relationships
Maintain TMS updates (OTM and Project44)
Ability to provide rotational afterhours coverage for 2-3 weeks of the year
All other duties as assigned