Triage Medical Assistant [Full-Time]
About The Position
Guideway Care is The Patient Activation Company™. We don't just "engage" patients; we activate them. By utilizing our proprietary Motivational Patient Guidance (MPG) model and AI-powered technology, we resolve the practical and psychological barriers that prevent patients from taking their "next right action."™ Job Summary: We are seeking a detail-oriented, tech-savvy, and compassionate Medical Assistant (MA) to join our Remote Triage Team. In this virtual care role, you will be the front line of non-clinical patient support—gathering key information, coordinating communication between patients and providers, and guiding patients toward appropriate next steps in their care journey. The Remote Triage MA plays a vital role in ensuring timely follow-up and seamless communication in high-volume, multi-specialty settings. Your ability to remain calm, professional, and personable during patient interactions is essential to building trust and delivering excellent service.
Requirements
- Completion of an accredited Medical Assistant program and active Medical Assistant certification (CMA, RMA, NCMA, or equivalent).
- Minimum of 3–5 years' experience in a healthcare setting such as primary care, ambulatory care, or community health.
- Strong communication skills with a calm, professional phone demeanor.
- Excellent computer proficiency and experience working with EMRs (Epic, Cerner, Greenway, etc.).
- Proven ability to manage multiple tasks, stay organized, and document interactions accurately and thoroughly.
- Deep commitment to patient privacy, confidentiality, and empathetic service.
- Broadband Internet Access
- Internet download speed must be at least 24 mbps and upload speed at least 4 mbps
- Ability to hear in normal range and wear a headset / earpiece
- Good visual acuity to read computer screens, scripts, forms etc.
- May sit 100% of the time when taking calls
- Access to the electronic medical record (EMR) system may require the use of your personal mobile device for authentication purposes.
Nice To Haves
- Prior telehealth, remote triage, or virtual care support experience preferred.
Responsibilities
- Manage inbound and outbound patient communications via phone and secure messaging with professionalism, accuracy, and compassion.
- Collect patient information including symptoms, demographics, and medication updates, and document these appropriately in the Electronic Medical Record (EMR).
- Use pre-approved clinical triage protocols and scripts to guide patients through appropriate next steps (e.g., scheduling, provider messaging, or escalation).
- Assist patients with navigating digital tools (e.g., patient portal), appointment follow-ups, and non-emergent health concerns.
- Collaborate with LPNs, RNs, and providers by routing messages, submitting refill requests, and supporting documentation needs such as FMLA, ADA, or disability paperwork.
- Maintain accuracy and compliance with HIPAA regulations and internal documentation standards.
- Any other duties nessessary to drive our values, fulfill our mission, and abide by our company values.
- Able to work remotely at home in a private HIPAA compliant workspace
- Able to house company equipment needed to perform job
Benefits
- Benefits package including:
- Medical Insurance
- Vision Insurance
- Dental Insurance
- Flexible Spending Account (FSA)
- Company paid short- and long-term disability
- Employee Assistance Program
- Life Insurance
- Accident insurance
- and other voluntary benefit programs for employees and their eligible dependents.
- 401(k) retirement plan with a company match
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
