Truckload Account Manager

eShipping, LLC•Maryland Heights, MO

9h•Onsite

About The Position

The Truckload Account Manager fosters strong customer and carrier relationships and manages a variety of clients within the logistics and supply chain industry. This individual manages client engagement, monitors day-to-day activities, and cultivates business relationships to encourage growth within existing accounts. The Truckload Account Manager will also manage a small team of Logistics Coordinators.

Requirements

Ability to work independently with minimal leadership oversight
Excellent customer service, time management, and teambuilding skills
Ability to work effectively in a fast-paced environment
Excellent problem solving and critical thinking skills
Ability to negotiate and close sales
Excellent oral and written communication skills
Able to utilize sound, independent judgment and make responsible decisions and recommendations.
Excellent follow-through and detail orientation
Able to effectively utilize computer programs including Word and Excel and TMS system
Ability to work with a variety of people and personality styles
Able to work within a fast-paced team environment, performing primarily sedentary work requiring sitting at a computer terminal for long periods of time; maintaining standard office hours and working
Work after hours as necessary to meet customer needs
High school diploma or equivalent
Minimum 2+ years of experience within the transportation logistics industry

Responsibilities

Manage the needs of full truckload clients within the logistics and supply chain industry
Recruit, train, and manage a small team of Logistics Coordinators
Maintain strong relationships within the client organizations at the decision maker and end-user levels, present a consistent company image to those clients, and build and maintain high levels of client satisfaction
Develop SOPs, KPIs, and other measurements while onboarding new customers, and ensure these metrics are met and regularly reported for existing customers.
Manage the contract renewal process
Support day-to-day operations
Conduct annual account reviews
Promote account penetration by pursuing sales growth opportunities with current customers within other departments
Nurture prospect relationships over extended sales cycles
Manage the negotiation and closing processes for each unique contract
Other administrative duties as assigned
Maintain current understanding of applicable requirements and laws