UC NOC Technician

ISYS Technologies•Scott AFB, IL

6d•Onsite

About The Position

I2X Technologies is a reputable technology services company to the Federal Government. Whether the focus is on space exploration, national security, cyber security, or cutting-edge engineering applications, I2X is ready to offer you the chance to make a real-world impact in your field and for your country. We provide long-term growth and development. Headquartered in Colorado, I2X is engaged in programs across the country and in more than 20 states. Our programs support multiple Federal agencies, the Department of Defense and often focused on the space initiatives of our government customers. I2X Technologies is seeking a UC NOC Technician to support ongoing activities for a customer at Scott AFB, IL. This position will be on-site and will require an active TS/SCI clearance . Create/update/resolve unclear problems and issues faced, utilizing a broad knowledge of the network archiect, utilizing the Service Now platform Notify necessary points of contacts based on essential or heightened awareness networks, circuits or location incidents. Execute network operations to include configuration and analysis of customer circuits across Time Division Multiplexing (TDM) and Session Initiated Protocol (SIP) trunks. Work directly with customers, UC stakeholders, and leaders internal and external to the organization across multiple areas to ensure maximum network availability to minimize or eliminate mission and operational impact Proactively monitor network alarms across platform specific network management tools. Support all customers to include providing global situational awareness support. Verify that service has been restored upon resolution of all customer-initiated tickets Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined Proactively monitor network alarms across platform specific network management tools. Record, assess, track, and monitor incident tickets escalated to operational infrastructure. Utilize incident management applications to document all aspects of reported outages/degradations, isolations, escalations, and resolutions during the lifecycle of a service impacting network incident. Perform configuration maintenance on route plans, route lists device profiles, calling search spaces, and route partitions. Utilize incident management applications to document all aspects of reported outages/degradations, isolations, escalations, and resolutions during the lifecycle of a service impacting network incident. Assess, identify and recommend resolutions to various network incidents and/or configuration deficiencies Develop and/or recommend solutions and processes pertaining to UC and DRSN operations.

Requirements

Hold DoD-8570 IAT Level 2 baseline certification (Security+ CE or equivalent) prior to start date.
High school diploma or equivalent and 2 – 4 years of prior relevant experience.
Able to work in a 24x7 shift work environment.
Must have an active DoD TS/SCI
Requires general understanding of both voice infrastructure and IP network topologies.
US Citizenship is required.
Active TS/SCI and CompTIA Security+ certification required.

Nice To Haves

Tech control facility or cyber transport experience
Circuit actions experience
Experience with MS Office suite, i.e. Outlook, Excel, Word, Access, PowerPoint, TEAMs.
Experience with one or more of the following: alarm surveillance, call routing, session initiated protocol, media call flow, packet capture analysis, Juniper IP technologies
Knowledge in one or more of following: routers, switches, crypto devices, CISCO, Juniper, video teleconferencing (VTC), voice services, EVoIP/ECVoIP, VoSIP, fly-away kits, Defense Red Switch Network (DRSN), DSN Core.

Responsibilities

Create/update/resolve unclear problems and issues faced, utilizing a broad knowledge of the network archiect, utilizing the Service Now platform
Notify necessary points of contacts based on essential or heightened awareness networks, circuits or location incidents.
Execute network operations to include configuration and analysis of customer circuits across Time Division Multiplexing (TDM) and Session Initiated Protocol (SIP) trunks.
Work directly with customers, UC stakeholders, and leaders internal and external to the organization across multiple areas to ensure maximum network availability to minimize or eliminate mission and operational impact
Proactively monitor network alarms across platform specific network management tools.
Support all customers to include providing global situational awareness support.
Verify that service has been restored upon resolution of all customer-initiated tickets
Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined
Proactively monitor network alarms across platform specific network management tools.
Record, assess, track, and monitor incident tickets escalated to operational infrastructure.
Utilize incident management applications to document all aspects of reported outages/degradations, isolations, escalations, and resolutions during the lifecycle of a service impacting network incident.
Perform configuration maintenance on route plans, route lists device profiles, calling search spaces, and route partitions.
Utilize incident management applications to document all aspects of reported outages/degradations, isolations, escalations, and resolutions during the lifecycle of a service impacting network incident.
Assess, identify and recommend resolutions to various network incidents and/or configuration deficiencies
Develop and/or recommend solutions and processes pertaining to UC and DRSN operations.