Unified Communications Engineer

City of New York • New York City, NY

1d • Onsite

About The Position

The mission of the New York City Police Department is to enhance the quality of life in New York City by working in partnership with the community to enforce the law, preserve peace, protect the people, reduce fear, and maintain order. The New York City Police Department strives to foster a safe and fair City through the strategic deployment of resources, focusing on both crime prevention and addressing quality-of-life concerns while building lasting community relationships. The Information Technology Services Division (ITSD) oversees critical projects and technological initiatives within the NYPD. They maintain and enhance the department's IT infrastructure, including networks, servers, and workstations. Notably, ITSD has rolled out various advancements, such as equipping officers with cellular phones applications and digitizing department forms to improve efficiency. ITSD is seeking a qualified candidate for the position of IT Project Specialist to act in the role of Unified Communications Engineer who will perform the following duties: esign, installation and support of conference room AV systems including displays, microphones, speakers, control systems, and video conferencing platforms; coordinate with vendors and internal teams to ensure AV systems meet operational and security requirements; provide technical support for executive-level meetings and high-visibility events. 2. Manage end-to-end IT projects, including gathering requirements, planning, scheduling, implementation and post-deployment support; coordinate with NYPD Bureau, city agencies and external vendors to ensure timely and successful project delivery; prepare project documentation, status reports, and technical diagrams; ensure all solutions comply with NYPD security, operational and technology standards. 3. Provide hands-on support for network components related to VOIP and AV systems including VLANs, QoS, routing and switching; collaborate with network engineering teams to troubleshoot connectivity and performances issues; assist in the deployment of network hardware in support of US and AV initiatives. 4. Design, configure and support Cisco Unified Communications Manager (CUCM) clusters, gateways, SIP trunks and call routing. 5. Manage and troubleshoot Cisco VOIP deployments, including phones, soft clients, voicemail and call center components. 6. Oversee upgrades, patches and lifecycle management for all UC platforms. 7. Monitor system performance and proactively address capacity, latency and quality-of-service issues. 8. Develop and maintain dial plans, call flows and system documentation.

Requirements

• A baccalaureate degree from an accredited college in computer science, engineering, human computer interaction, interactive media, digital and graphics design, data visualization, communication or a related field, and four years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain; or
• An associate degree from an accredited college in computer science, engineering, human computer interaction, interactive media, digital and graphics design, data visualization, communication or a related field, and six years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain; or
• A baccalaureate degree from an accredited college, and eight years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain; or
• Education and/or experience which is equivalent to "1", "2", or "3" above.

Responsibilities

• Design, installation and support of conference room AV systems including displays, microphones, speakers, control systems, and video conferencing platforms
• Coordinate with vendors and internal teams to ensure AV systems meet operational and security requirements
• Provide technical support for executive-level meetings and high-visibility events
• Manage end-to-end IT projects, including gathering requirements, planning, scheduling, implementation and post-deployment support
• Coordinate with NYPD Bureau, city agencies and external vendors to ensure timely and successful project delivery
• Prepare project documentation, status reports, and technical diagrams
• Ensure all solutions comply with NYPD security, operational and technology standards
• Provide hands-on support for network components related to VOIP and AV systems including VLANs, QoS, routing and switching
• Collaborate with network engineering teams to troubleshoot connectivity and performances issues
• Assist in the deployment of network hardware in support of US and AV initiatives
• Design, configure and support Cisco Unified Communications Manager (CUCM) clusters, gateways, SIP trunks and call routing
• Manage and troubleshoot Cisco VOIP deployments, including phones, soft clients, voicemail and call center components
• Oversee upgrades, patches and lifecycle management for all UC platforms
• Monitor system performance and proactively address capacity, latency and quality-of-service issues
• Develop and maintain dial plans, call flows and system documentation

Benefits

• health insurance for the employee and his or her spouse or domestic partner and unemancipated children under age 26
• union benefits such as dental and vision coverage
• paid annual leave and sick leave
• paid holidays
• a pension
• optional savings and pre-tax programs such as Deferred Compensation, IRA, and a flexible spending account

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level