US Head of Wealth Operations

HSBC • New York, NY

9d

About The Position

In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the US. Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position.
Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC, we use our unique expertise, capabilities, breadth, and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for ourcustomers, our people, our investors, our communities, and the planet we all share
This role reports to the Head of US International Wealth and Private Banking (IWPB) Operations and is responsible for the oversight of servicing a portfolio of approximately 28,700 loans valued at over $22 billion. The successful candidate will provide business management support to a team of around 40 employees within Wealth and Private Banking Operations. Key responsibilities include optimizing operational processes to ensure efficiency, compliance, and exceptional customer service, as well as collaborating with the IWPB Wealth and Product teams to drive business strategy across the portfolio. The role also involves supporting cost-saving transformation initiatives to enhance client experience and maintaining effective oversight of third-party vendors, SEI and Pershing, in line with HSBC’s vendor management policies.
The role is responsible for managing the overall service performance of IWPB Private Bank and Wealth Operations, ensuring timely, high-quality, and accurate performance reporting in accordance with defined schedules. Key duties include leading the operations team across core functions such as trade settlements, corporate action processing, account servicing, reconciliation, security pricing, and margin processing. The position requires close collaboration with business stakeholders, compliance, and risk teams to develop and implement strategies that drive operational efficiency and enhance client satisfaction. The successful candidate will oversee the Wealth Investment portfolio to ensure compliance with industry standards and regulatory requirements, while also driving change management initiatives to support business growth, process automation, and operational scalability. Additional responsibilities include monitoring third-party KPIs and SLAs, leveraging data for decision-making and performance improvement, ensuring adherence to HSBC policies and regulations, providing leadership and mentorship to the team, and staying abreast of industry trends and best practices.

Requirements

• Bachelor’s degree in business administration, finance or related field
• Strong experience in Security Operations with focus on leading a high performing team
• Strong storytelling and power point skills
• Proven leadership experience in a high volume, Investment operations team
• Excellent planning, organizing and commercial skills incl. strong financial management
• Communication – ability to communicate complex issues concisely verbally, and in written form
• Proficiency in mortgage software and technology
• Strong analytical, problem solving and decision-making skills
• Excellent relationship management and influencing skills
• Strong leader / positive role model
• Attention to detail combined with strong delivery focus and ability to meet aggressive timeframes with quality results

Responsibilities

• Lead implementation of efficiency initiatives and ensure compliance with policies and regulations
• Provide data, operational support, and regular performance updates to key stakeholders
• Manage and develop a high-performing team of approximately 40 colleagues
• Establish and embed best-in-class operational standards and processes
• Oversee more than 110 operational procedures and ensure robust third-party risk management
• Collaborate with internal teams and external partners to deliver strategic objectives
• Proactively identify and address operational challenges, ensuring effective risk management
• Uphold HSBC’s values and promote a culture of compliance, accountability, and continuous improvement

Benefits

• As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow.
• We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming and inclusive work environment.
• You will be empowered to drive HSBC’s engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives.
• You’ll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC.
• We value difference.
• We succeed together.
• We take responsibility.
• We get it done.
• And we want you to help us build the bank of the future!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level