Special 2, User Experience

Comcast • Philadelphia, PA

1d

About The Position

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Job Summary The Digital Experience Design team (DXD) is at the convergence of technological innovation, creativity, and opportunity at Comcast. We believe in the magical blend of art and science to create imaginative ideas, products, and services. With an entrepreneurial and collaborative approach, we craft omnichannel digital services and applications that deliver results for our business partners. We’re a team focused on digital experiences for our customers that are intuitive, innovative, and seamless. We are looking for builders and impactful leaders who value accountability in creativity with breakthrough digital solutions that effectively attract and retain Xfinity customers. This role is obsessed with sales experiences and design that keeps the customer front and center while delivering on the business needs. With a focus on delivering top-notch and innovative experience strategy, content & design for Xfinity.com, this role is accountable for the user experience, working closely with various business teams focused on Sales, Marketing, Product, and Brand experience to ensure both business vision and customer expectations are met.

Requirements

• 3-5 years relevant experience
• Experience as a UX/UI designer on digital web and mobile projects
• Experience with web development and CMS systems
• An attitude that is proactive, analytical, and organized
• Excellent communication skills
• Excellent written and verbal communication skills
• Strong understanding of marketing
• Ability to excel in a fast-paced environment with multiple projects and deadlines
• Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. Win as a team - make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. Drive results and growth. Support a culture of inclusion in how you work and lead. Do what's right for each other, our customers, investors and our communities.

Responsibilities

• Responsible for designing, developing & producing holistic digital experiences
• Advocate for the user while working closely with product managers to strategically solve complex problems
• Create flows, sketches, wireframes, prototypes, and other design artifacts to define and communicate end-to-end user experiences
• Works with moderate guidance in own area of knowledge
• Drives user-centric, iterative, and collaborative design process revolving around rapid prototyping, user research, continuous improvement & deployment
• Contributes to coherent visual and interaction designs across flows and channels
• Work with UX research to plan user testing sessions and translate research findings into future design deliverables
• Collaborate with the product team to evaluate and prioritize features balancing business and end user needs
• Participate in design workshops to drive discovery and better understand the user's needs
• Confidently present UX/UI designs to stakeholders, users, and development teams in formal and informal settings.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance.
• Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Benefits

• We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the benefits summary on our careers site for more details.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level