Utilities Labor Crew Chief I

City of Charlotte•Charlotte, NC

9d•$24 - $26

About The Position

Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents. Charlotte’s local government, with more than 9,000 employees and a total budget of $3.65 billion budget, works hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Charlotte Water is an enterprise department of the City of Charlotte and one of the largest public water and sewer service providers in the southeast with over 330,000 customer accounts and over 1100 employees. Our service area includes the City of Charlotte, Mecklenburg County and the towns of Huntersville, Cornelius, Davidson, Mint Hill, Matthews and Pineville. Charlotte Water’s FY 26 budget is $651 million and a five-year capital program of $2.2.28 billion. We enjoy the highest credit ratings from Moody’s and S&P Global as a result of sound financial planning and management and strong support from our City Council. We value competent, skilled candidates with a customer service focus to work in a team environment. This position supervises the assigned crew with the primary responsibility of repairing water services, meter boxes, and tailpieces. This position responds to more complex issues for assistance, identifies hazards, conducts safety checks, and ensures compliance with safety and City regulations and policies.

Requirements

High school diploma or GED from an accredited school; technical or vocational school preferred.
Five (5) years of related work experience, preferably experience as a Utilities Technician, and including one (1) year of supervisory experience.
Requires a valid driver’s license.
Must obtain and maintain a City Driver’s Permit.
Requires (or obtains within 90 days of hire) a Class A commercial driver’s license (CDL – with tanker endorsement).
Requires (or obtains within required timeframe of hire Grade I Wastewater Collection or Grade C Water Distribution certification.
Requires completion of three (3) Skills Matrix Leadership and Development courses within one (1) year of promotion/hire.
Knowledge of proper safety practices and emergency response procedures.
Knowledge of customer service methods.
Skill in communicating, both verbally and in writing.
Skill in resolving conflict.
Skill in using base hand and power tools.
Skill in operating light to heavy equipment and trucks.
Ability to work as a team member.
Ability to follow oral and written instructions.
Ability to read and interpret topo maps and street maps.
Ability to train other personnel.
Ability to establish and maintain effective working relationships with supervisors, co-workers, and the general public.
Ability to supervise employees.

Responsibilities

Leads and supervises utility technicians on jobsite and performs lead, skilled, and semi-skilled tasks related to repair and maintenance of the water distribution system.
Repairs water services, meter boxes, and tailpieces.
Locates covered meter boxes; raise/lower meter boxes, and fix leaks in water meter boxes.
Perform landscaping around repair areas.
Enters and completes work orders in WAM.
Evaluates material requirements for daily task.
Utilize mini excavators, heavy trucks/trailers, small tools, and equipment.
Responds to customer inquiries and issues.
Makes decisions regarding private or public water issues by referencing city right of ways, easements, and maps.
Assigns and reviews work of other team members; trains other personnel; and serves as a competent person on jobsite by identifying hazards to determine if job can be performed safely and conducting required safety checks.
Coaches and motivates crew members by communicating needs and expectations through proper training.
Participates and provides input in staffing decisions.
Evaluates performance; mentors’ staff; and aids with career development.
Supervises and coordinates work activities of assigned staff; assigns work, monitors status of work, and inspects completed work; participates and provides input in staffing decisions relative to hiring, firing, discipline, and promotional opportunities; evaluates performance; mentors staff; aids with career development, and responsible for completing performing evaluations for assigned staff.
Performs other related job duties as assigned.