Utility Billing Supervisor

City of Detroit Lakes • Detroit Lakes, MN

5d • $76,357 - $105,040

About The Position

Detroit Lakes Public Utilities is seeking a skilled and customer-focused Utility Billing Supervisor to lead our utility billing operations for electric, water, and wastewater services. This position oversees billing cycles, collections, customer service, compliance, reporting, and supervision of utility billing staff. The role works closely with meter readers and utility personnel to ensure accurate billing, timely processing of service orders, and exceptional service to our community.

Requirements

• Degree in Accounting, Finance, Business, or related field preferred
• Municipal utility billing or governmental accounting experience strongly preferred
• Supervisory experience preferred
• Strong organizational, analytical, and customer service skills

Responsibilities

• Manage all utility billing and collection functions
• Review and process monthly three-cycle billings
• Oversee delinquent accounts, payment plans, and tax certifications
• Maintain compliance with Minnesota Statutes and City ordinances
• Supervise and train utility billing staff
• Prepare reports and support audits and financial reporting
• Manage online billing platforms and document imaging systems

Benefits

• Detroit Lakes Public Utilities offers a competitive salary and benefits package and a collaborative, team-oriented work environment dedicated to serving our community.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager