UX Project Operations Manager

NICE•Sandy, UT

About The Position

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. About the Role If you love organizing chaos, connecting people, and making great products even better — you’ll fit right in.We’re looking for someone who’s naturally curious, proactive, and comfortable working across many teams. You don’t need a decade of experience or a perfect title match — if you know how to bring structure to big ideas, keep people aligned, and help teams deliver great user experiences, we want to talk to you. This role sits at the heart of UX, Product, and Engineering. You’ll help keep our teams running smoothly, guide multi-phase Design initiatives, support UX Product operations, and make sure everyone has what they need to build great software. If you thrive in environments where you can take ownership, build relationships, and grow your influence, this is a great fit.

Requirements

4+ years of experience in program/project management, product operations, or related roles in a software or tech company
Excellent interpersonal and communication skills, both written and verbal.
Exceptionally well-organized, with a demonstrated ability to manage multiple priorities simultaneously, plan and track timelines and deliverables, and develop effective monitoring systems to ensure project success
Strong collaborator and team player with the ability to work effectively in a matrixed organization

Nice To Haves

Exposure to UX processes or design teams.
Understanding of software design and development processes in an Agile or scrum environment.
Experience running meetings, taking action notes, or coordinating multiple workstreams.
Any project or program certification (PMP, CSM, etc.) is a bonus.

Responsibilities

Help Lead UX Initiatives Across Product Lines
Work with UX leaders on projects that span multiple products and teams.
Take a proactive and collaborative approach to help define requirements and outcomes.
Bring clarity to complex programs, making sure key tasks and milestones stay on track by organizing goals, timelines, and driving communication.
Build strong partnerships with UX, Product, R&D and others.
Spot cross-team gaps and help close them before they become bigger issues.
Plan, Coordinate, and Deliver
Manage timelines, plans, risks, and dependencies for UX and product initiatives.
Help run meetings, checkpoints, reviews, and cross-functional syncs.
Help Product and UX teams refine planning, prioritization, and communication processes.
Bring structure and calm to fast-moving projects.