V2500 Customer Technical Services Engineer

RTX•East Hartford, CT

1d•Onsite

About The Position

Pratt & Whitney is working to once again transform the future of flight—designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we’re seeking the people to drive it. So, calling all curious. Come ready to explore and you’ll find a place where your talent takes flight—beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we’ll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that’s evolving fast to the future. At Pratt & Whitney, the difference you make is on display every day. Just look up. Are you ready to go beyond? The V2500 Customer Technical Service department is seeking an individual to join our team of highly skilled engineers in East Hartford, CT. Our focus is to manage and resolve technical issues for V2500 hardware in order to ensure engine safety and to maintain competitive advantage relative to operational parameters such as Delays and Cancellations (D&C’s), In-Flight-Shut-Down (IFSD) rate, reduction of maintenance burden, etc. The successful candidate will coordinate closely with various P&W/IAE engineering groups, IAE Customer Programs & IAE field offices to support technical issues and monitor our fleet of more than 6000 engines. This position resides in the Oil System Team.

Requirements

Bachelor's Degree in Engineering
5+years of Engineering experience, or 3+years with an advanced degree
U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program contract.

Nice To Haves

An understanding of V2500, PW2000/4000 engine hardware, processing of Engineering Authorization changes, Service Bulletins, Special Instructions and One Time Concessions (OTCs)
Familiarity with the process of drafting and updating the various technical processes located in the Aircraft Maintenance Manual, Troubleshooting Manual, and Engine Manual
Understanding of how airlines operate and maintain their engines locally.
Experience in the aftermarket (engine shop, part repair center, supplier) or original manufacturing segments of the business.

Responsibilities

Working directly with Commercial and Military users (American Airlines, United Airlines, British Airways and others) to resolve technical issues by providing on-wing troubleshooting.
Working closely with field offices, engine shops, customer support, engineering, suppliers and publication to support investigations and/or questions from the field.
Monitoring the fleet to identify potential emerging issues relating to engine hardware and escalate to management accordingly.
Ensuring prompt investigation closure and implementation of required closing actions with respect to engine hardware.
Provide closure reports to the customer, airframer and authorities in a timely manner where required.
Identifying and incorporating improvements to the Engine Manual, Aircraft Maintenance Manual, Troubleshooting Manual, Component Maintenance Manuals, and Services Bulletins based on field issues, customer feedback, One-Time-Concession (OTC) history, and E-Net cases.
Provide technical material and/or on-site support for regional forums and conferences.
Support on-time delivery of key metrics for E-Net cases, IRSO’s, event investigations.
Providing technical materials or other technical or logistical support for conferences.