VA Switchboard Team Lead
About The Position
Looking for an individual with adept communication skills and the ability to hold team members accountable for performance. Is capable of carrying out responsibilities on time. Has the ability to work with a diverse group of people. Strong administrative, interpersonal, and leadership skills a must. SUMMARY: To operate the telephone switchboard and provide customer service and assistance for clients of the VA Medical Center facility. Train VA operators. Fulfill all administrative responsibilities required of the position. Must be available to work within a 24-hour, 7-day-per-week schedule, including some or all city, state, and federal holidays.
Requirements
- Adept communication skills
- Ability to hold team members accountable for performance
- Capable of carrying out responsibilities on time
- Ability to work with a diverse group of people
- Strong administrative, interpersonal, and leadership skills
- High school diploma/GED or equivalent
- Two (2) years of administrative experience
- Valid driver's license
- Access to a vehicle at a moment's notice to meet on-call requests
- Must be able to pass a federal background check to gain physical and logical access to the VA Hospital
- Will be required to pass a driving record assessment
- Must be able to interact with people from diverse backgrounds with varying levels of understanding
- Must demonstrate skill in maintaining excellent customer service when dealing with challenging calls
- Must be able to work under pressure, in stressful conditions, and adapt to changing work conditions
- Ability to communicate and work effectively with persons with disabilities and disadvantaging conditions and the public
- Ability to read documents such as safety rules, operating and maintenance instructions, and procedure manuals with reasonable accommodations
- Ability to speak effectively before groups of customers or employees of the Agency
- Speaks clearly and positively in positive or negative situations
- Listens and gets clarification
- Responds well to questions
- Participates in meetings
- Treats others with respect and consideration regardless of their status or position
- Simple math skills (counting, basic addition, and subtraction) with reasonable accommodations; accurate with numbers
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
- Ability to adapt and interpret established practices and procedures to cover problems and situations to which their application is not clearly defined
- Able to work independently with variable work days and hours in a sometimes-hectic environment with periods of high-stress
- Identifies and resolves problems in a timely manner
- Develops alternative solutions
- Works well in group problem solving situations
- Uses reason even when dealing with emotional topics
- Displays willingness to make decisions
- Exhibits sound and accurate judgment
- Supports and explains reasoning for decisions
- Includes appropriate people in decision-making processes
- Makes timely decisions
- Uses time efficiently
- Adapts to changes in the work environment
- Manages competing demands
- Changes approach or method to best fit the situation
- Able to deal with frequent change, delays, or unexpected events
- Takes responsibility for own actions
- Keeps commitments
- Basic computer skills required
- Must be able to navigate Microsoft Word and Outlook
- Must be able to send and receive emails
Nice To Haves
- Previous experience working with switchboards or telecommunications, and supervision
Responsibilities
- Operate the telephone switchboard
- Provide customer service and assistance for clients of the VA Medical Center facility
- Train VA operators
- Fulfill all administrative responsibilities required of the position
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
